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Voice System Administrator - Journeyman (Government)


Washington, DC
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Job Details

Company AT&T

Job Title Voice System Administrator - Journeyman (Government)

Jobid att4-4711280

Location: Washington, DC, 20044, USA

Description The Department of State, Bureau of Information Resource Management (IRM)
Telecommunications, Wireless, and Data (TWD) Division provides its
users with mission critical LAN/WAN data and voice services across
multiple locations in the DC Metro Area.

In support of these
services, the phone systems administrator/installation technician
supports the Department of State (DoS) Vanguard Program, Service
Management Office (SMO. The technician implements/maintains
communications systems by installing, operating, and maintaining voice
and data telecommunications network circuits and equipment.

Description of Duties:

+ Configures IP VOIP, digital, and analog phones and extensions.

+ Coordinates installation with other contractors and service providers.

+ Troubleshoots and resolves voice service outages, tests network back-up procedures, and updates documentation, as needed.

+ Administers Avaya phone systems and voice mail systems for over 40+ US sites

+ Performs routine and complex administration of voice services (Avaya voice switches and voice mail systems)

+ Develop telecommunication solutions to address user needs

+ Monitors, logs and track work task performed in a separate data base system

+ Identify out-of-sync conditions between separate data base system with telephony information and actual telephone switch

+ Developsand recommends solutions to correct out-of-sync conditions betweenseparate data base with telephony information and actual telephoneswitch

+ Working knowledge of AAR (Automatic Alternate Routing) and ARS (Automatic Route Selection) in voice network environment

+ Working knowledge and experience with complex Uniform Dial Plans (5-digit dial numbering plans)

+ Experience in the design and operation of Avaya Call Center Telephony

+ Experience with Avaya Call Center portfolio – ACD (Automatic Call Distribution), EAS (Expert Agent Selection), CMS (Call Management System) and BCMR (Basic Call Management Reporting)

+ Experience with Call Vector Designing, testing and problem solving

+ Experience with detailed call flowcharts and end-to-end Visio designs

+ Experience planning and providing support for Avaya Aura user features/application

+ Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications

+ Ability to interface with end users.

+ Willingness to travel and work out of hours and weekends providing on-call support as needed.

+ Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, and Documentation Skills.

US Citizenship and Must have an Interim/Active Secret clearable to TS.

Desired: Department of State experience

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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