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Voice MACD Provisioning Analyst


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Job Details

Company AT&T

Job Title Voice MACD Provisioning Analyst

Jobid att4-3637585

Location: USA

Description Location: Kosice, Slovakia

Working hours: 24/5, different shifts (primarily 14:00 – 22:00 CET)

We are currently looking for a new team members in Kosice. Great opportunity to start your career in AT&T.

**Roles and Responsibilities:**


• On-time provisioning of customers’ Move, Add, Change and Disconnect (MACD) requests

• Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks

• Managing own work, efficiency and quality in order to provide outstanding customer support

• Meet the required / requested time and quality targets

• Phone and email communication with the clients (requestors, site contacts and end-users).

• Phone and email communication with other teams and AT&T Vendors.

• On-call support for clients (24/7 stand by password reset line) and for technicians

**Key Competencies and Skills:**

Required skills:

• Excellent level of English – written & spoken

• Advanced PC knowledge

• Ability to quickly learn and adapt to challenging working environment

• Ability to work in tight deadlines

• Flexible, stress resistant team player with analytical thinking and problem solving abilities

• Great interpersonal/communication skills

• Willingness to appropriately go beyond the scope of one’s job to meet commitments made to others

• Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage

**Education and Qualifications:**

Required Skills, etc: Technical Skills:

- Advanced PC knowledge (MS Windows and MS Office Tools is a must).

- Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage.

**Additional Information:**

Additional Preferred Qualifications: Language Skills:

- Fluent spoken and written English required

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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