Virtual Customer Success Manager

  • Location:
    Krakow, Poland
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1206293
New

What You'll Do

Do you have a passion to engage with customers and partners and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers and partners to better understand and utilize the full capabilities and features of the Software and Services they have purchased.

The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities.

The Virtual Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer's strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed

Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer.

The Expand activities mean that as we support Cisco Customers in adoption of Cisco products, we often see potential of relevant up-sale and cross-sale – this information we feed to

Cisco Sales who take responsibility for developing and closing the sale.

Customer Success is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.

 Who You'll Work With

The Virtual Customer Success Manager (VCuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco software subscriptions related to Security, Collaboration and Cisco One.

This role is performed in close alignment with Cisco Sales, Cisco Service Delivery and Cisco Engineering.

Customer Success Charter is a post-sales and pre-renewal set of activities where we help Cisco Customers to fully adopt products that they purchased for better return on their investment. Our main concern is to ensure Cisco Customers see value in their purchase of Cisco products and that they use them to their full capacity based on discovery workshops we run together with our Customers. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer's business outcomes.This in turn helps to secure contract renewals.



Who You Are

  • You have 3-5 years of experience working in a customer-facing role (either Sales, Pre-sales, Post-Sales, Customer Relations or Technical). 
  • Undergraduate or graduate degree. (Business, Sales, Communications, Information Technology or  Computer Science degree preferred). 
  • Language skills: Fluent in English + minimum another fluent of the following languages: Arabic, Croatian, Danish, Finish, French, German, Hebrew, Hungarian, Norwegian, Serbian, Swedish, Turkish. Fluent knowledge of additional languages is a bonus.
  •  Practical technical knowledge combined with an industry experience in the area of Networking or Security field is essential (certifications would be an advantage). 
  • A higher education degree from Technical University in the field of Computer Sciences and/or Networking/ Telecommunications is highly desired. 
  • You have a passion for technology and want to understand how it can bring most value for our customers and partners. 
  • You seek to apply what you learn with the aim to drive customer success.
  • You enjoy working in a team interacting with many different roles in Sales, Delivery, Customers and Partners and Cisco Business Units. Your strong listening and communication skills will help you to be successful in your role.

Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We are Cisco.


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We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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