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Training / Process Manager (Government)


Columbia, MD
Job Code:
  • Engineering
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Job Details

Company AT&T

Job Title Training / Process Manager (Government)

Jobid att4-4432173

Location: Columbia, MD, 21045, USA

Description The Training/ Process manager will provide training, communication, and support documentation for IT process, workflow, and Standard Operating Procedures (SOPs) for a large IT service contract.

Responsibilities include:

+ Creating and maintaining training material for internal IT Service Management team to support role based processes, tasks, and SOPs

+ Managing training material within the project Knowledge Database

+ Providing, managing, tracking and measuring End user views and feedback of the training material

+ Coordinating training activities to support staff development, including online and classroom

+ Monitoring staff training compliance

+ Preparing periodic reports to communicate outcomes of training activities

+ Designing, monitoring, optimizing and re-engineering program processes to improve contract performance

The Training/ Process Manager shall have nine (9) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Experience creating, tracking, scheduling and conducting internal training activities.

+ Experienced with writing processes, procedures, and work instructions. Technical writing skills a plus.

+ Experience with training presentation tools

+ Passion for customer service with a strong level of critical thinking in order to quickly resolve issues

+ Excellent oral and written communication skills. Ability to understand others and communicate clearly.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Desired: ITIL v3 Foundations Certification

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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