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Telephony Field Support Specialist (Duluth)


Columbia, MD
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Job Details

Company AT&T

Job Title Telephony Field Support Specialist (Duluth)

Jobid att4-6879007

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join the company recognized by _Fortune_ magazine as the **_World's Most Admired Telecommunications Company_** and ranked #4 on _DiversityInc's_ list of **_2011 Top_** **_50 Companies for Diversity._**

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.

What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.

After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.

**Job Description:**

Responsibilities Include:

1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

3. Troubleshooting and solving technical issues related to end user equipment hardware and software

4. Ensuring customer satisfaction is achieved.

**Required Skills, Experience, and Education:** Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience. Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones

**Required Clearance:** Candidate must have a TS/SCI polygraph clearance

**Desired:** CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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