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Technical Support Engineer

Intel


Location:
Santa Clara, CA
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
JR0032498
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Job Details

Technical Support Engineer Careers at Intel in Santa Clara, CA
   
Job ID: JR0032498
Job Category: Engineering Support
Primary Location: Santa Clara, CA US
Other Locations: US, Oregon, Hillsboro; US, California, San Diego;
Job Type:

Technical Support Engineer

Job Description

Provides technical support to customers and internal users of Intel’s AI products.  Responsible for diagnosing, troubleshooting, and debugging software problems, and addressing customer inquiries.  Reports design, reliability and maintenance problems or bugs to engineering team. May be involved in customer installation and training.

Behavioral traits include:
• Excellent Communication Skills – written and verbal
• Strong Customer Orientation and Active Listening Skills
• Strong Problem Solving and Troubleshooting Skills
• Attention to Detail and Ability to work independently

Minimum Qualifications:

BS Degree in Computer Science, Computer Engineering, Information Technology or a closely related field of study.

4-6 years of experience providing technical support, and:
• Familiarity with Python
• Familiarity with the Linux Environment
• Experience supporting Cloud-based products
• Understanding of the Software Development Lifecycle

Pluses include:
- Experience with Salesforce Service Cloud
- Exposure to Data Science and/or Artificial Intelligence (particularly Deep Learning)
- Exposure to Data Management (e.g. Data Ingestion, Data Preparation)
- Exposure to Knowledge Centered Support (KCS)
- Documentation and Technical Writing Skills



Qualifications



Other Locations
US, Oregon, Hillsboro; US, California, San Diego;


Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

   

As an electronics industry innovator and a leader in corporate responsibility, we look for ways to apply our technology to address global challenges while serving as a role model for how companies should operate.

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