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Technical Specialist - Networking


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Job Details

Company AT&T

Job Title Technical Specialist - Networking

Jobid att4-6362655

Location: Bengaluru, IND

Description * Leading high severity incidents (Severity 1 and 2) and provide timely business updates/communication.

* Initiating the technical bridges and engage service centers, vendors, suppliers and service providers for service restoration.

* Timely management escalation to maintain proper visibility and ensuring right resource engagement.

* Managing break fix activities during incidents to provide any workaround or fix.

* Occasional out of hours for support of critical outages.

**Roles and Responsibilities:**

Roles & Responsibilities:

- Strong leadership, coaching, mentoring and communication skills

- Customer and Service focused

- Be comfortable working directly with the customer and being able to communicate with technical and non-technical users

- Attend and drive Technical Recovery calls

- Being aware and attentive to customer issues and demands

- Undertake on-going education/training for GCSC staff to ensure all staff adhere, understand and comply to standard processes and AT&T initiatives

- Be comfortable working in a dynamic and diverse environment and be able to negotiate and mediate with the overall GCSC team

- Possess a deep knowledge of problem and change process and best practices

- Demonstrate accountability to process and adherence to team procedures

- Possess excellent organization and time management skills

- Supervise staff progress and prioritize issues/staffing accordingly

- Provide 24x7 SPOC for GCSC escalations and handle concerns in an effective and timely manner

- Develop, update, maintain a shift schedule for GCSC staff

- Develop, update, maintain an on-call schedule for applicable GCSC staff

- Provide 24x7 SPOC for GCSC staff regarding scheduling exceptions (lateness, sickness, WFH etc)

- Possess an advanced knowledge of network technologies and protocols to mentor and train GCSC staff

- Lead transition activities related to new business and increased scope of work/business

- Lead transition activities related to movement of business or staffing changes

- Work with Solution Architects and Sales to solution new business, increased scope or scope changes related to GCSC services

- Work across towers, organizations and teams to provide better customer service and GCSC efficiency

- Proactively seek-out, review and enable opportunities to add value to the business with creativity, accountability and integrity

- Work with other Team Leads and Management to develop and review GCSC specific operational or staffing policies

- Work with AT&T management and HR to secure staffing

- Interview potential new hires/candidates as necessary

- Along with HR, de-board/terminate employee/contractor staff as necessary

- Monitor/track/escalate staffing attendance (Eg: Vacation, Banked-time, Over-time, lateness, sickness etc)

- Work with AT&T vendor agencies to address contractor concerns/escalations

- Provide, review and address GCSC performance, staffing and workload metrics and forecasting

- Review and approve contractor expenses

- Review and approve employee and contractor time sheets

- Provide a SPOC 24x7 facilities issues and escalations (eg: HVAC, Safety, Assets)

- Develop, update and verify GCSC Disaster Recovery procedures and documentation

- Manage and review GCSC expenses (eg: Shaw cable TV, Rogers Rocket Sticks, Rogers pager, office supplies, health supplies)

- Work directly with ITO staff to obtain assets for applicable GCSC staff (Eg: Projector, TV, Monitoring, Desktop, Laptop, Phone, Keyboard, Mouse etc)

- Work directly with ITO to manage lifecycles projects for GCSC assets

- Work directly with AT&T facilities staff to monitor/review/escalate the health and safety of the AT&T floor space

- Work directly with AT&T facilities staff to address facilities issues/concerns

- Work directly with AT&T facilitates staff to obtain digital video footage as necessary

- Develop, update and review staffing roles and responsibilities documentation

- Assist with staff performance reviews on a regular basis

- Assist AT&T support teams during contract negotiations, pricing exercises, technical solutions, contract management as required/directed

- Assist management to meet AT&T financial, organizational and departmental goals

- Review and understand contractual obligations relative to GCSC service assurance work

**Key Competencies and Skills:**

Technical Skills:-

? Experience: 6 to 10 Years

? Network troubleshooting/engineering experience

? Strong Knowledge Cisco Routers/Switches

? Experience in LAN Switching. vLAN’s, configuration

? Strong Experience in support of Network Design solutions.

? Lead critical Network projects from start to finish. (Design/Deploy)

? Experience in WAN Router protocols, routing and configuration BGP/OSPF/EIRGP/RIP

? Exposure to WIFI technologies

? Very Good Knowledge on LAN and WAN networks

? Support Network Security Audit Readiness

? BlueCoat proxy and Wan Opt

? Cisco ASA Firewalls

? Riverbed WAAS Technologies

? Cisco Maraki and Wireless

? BIG IP Load Balancers

? Palo Alto Firewalls

? Cisco ACS servers

? Cisco DMVPN

? Cisco Prime

? Network monitoring tools Vitalnet, SevOne, PRTG, Netflow

? Aruba Technologies

? On hands experience for the following technical aspects of Cisco Switches, Routers, Big IP (F5) Load Balancers/Nexus Switches and Routers,/Juniper Switches.

? Juniper Switches and Router

? Routing Protocols – OSPF and BGP

? Knowledge on MPLS and Load Balancers

? Experience in Foundry Routers/Switches Allied Telesyn Routers

Load Balancers (Foundry, Alteon, Cisco & F5)

Knowledge on Firewalls (Checkpoint)

? Experience in ATM , BIG IP,CISCO ACE, CSS--Load Balancing, RIVERBED, JUNIPER, CISCO, Aruba and Cisco Wireless, NetScaler technologies

Professional Skills:-

? Excellent communication skills (verbal & written, technical & interpersonal)

? Excellent telephone manner

? Excellent problem solving skills

? Professionalism at all times

? Highly skilled in the use of PC, Network systems and applications

? Ability to work well under pressure, set priorities and make well-considered decisions

? Drive, enthusiasm, initiative, commitment and self-motivation

? Resourcefulness and flexibility

? Ability to work well in a team

**Education and Qualifications:**

College degree.

**Additional Information:**

Excellent written and verbal communication skills. Strong collaboration skills. Must possess either CCNA or CCNP. ITIL v3 certification a plus

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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