Technical Services Engineer - Cloud Security - WSA

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

The Business Entity

Cisco's Technical Assistance Center (TAC) is the focal point for resolution of customer technical issues. We are a worldwide organization of 1000+ highly skilled engineers that shape and make a positive impact on the customer experience.  

The Team

In today's highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best-in-class security protection. You will be challenged, learn and be energized as you resolve complex technical issues in this ever evolving landscape. Make an impact, be a part of world-class support by becoming a part of the Cisco Web Security support team.

Roles & Responsibilities

* Provide technical support for Web Security products to Cisco customers, partners, account teams and other internal technical support teams. * Work challenging network problems which require strong technical, analytical, troubleshooting and communication skills. * Utilize moderate to complex lab setups to recreate and solve problems. * Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.  

Minimum Qualifications

* Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field. * 3 to 5 year's practical experience in configuring, supporting and troubleshooting networks. * Experience with Linux * Successful candidates should have strong written, verbal and listening skills. * A current Cisco Certification is required.  

Desired Skills

* Prior experience with web security, firewalls or web proxy technologies is a plus. * Exceptional analytical and problem solving skills, with the ability to establish and maintain confidence and take ownership of issues. * Excellent teamwork skills. * Understanding of security protocols- SSL, IPSE, ACL and security policies.

About Cisco


The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.   



We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

Powered ByLogo