Technical Project Manager, IoT Professional Services

  • Location:
    Santa Clara, California, US
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

What You'll Do:

As the Technical Project Manager, you will be responsible for the e2e project life cycle management to the delivery projects pertaining to the Jasper M2M and MBB service platforms. You’ll additionally be responsible for working closely with Cisco Jasper’s internal cross functional teams. This position is based Santa Clara, CA


Who You’ll Work With:

You’ll work closely with Cisco Jasper’s internal cross functional teams. 


  • Gather operator feature requirements and communicate these to the relevant Cisco Jasper functional teams clearly and efficiently. 
  • Create, manage and update project schedules, with risks and dependencies. Effectively manage multiple, concurrent product development projects 
  • Ensure adherence to project methodology and quality processes
  • Maintain regular communication with stakeholders and internal resources through on-site meetings, conference calls, project reports, and other means of communication
  • Manage project requirements, change control and expectations
  • Provide direction to team members, ensuring focus on requirements and objectives
  • Maintain project documentation and version control
  • Ensure projects stay on project timeline and follow projected project milestones
  • Understand all technical steps required for implementation and launch and develop / manage a mutually agreed upon project plan.
  • Identify issues and work with the Cisco Jasper Product and development teams to prioritize and eliminate them in a timely manner. 
  • Manage the professional services overall delivery program


Who You Are:

As a key member of the Professional Services team you’ll have extensive experience working on technical project and partner with internal teams and fluidly keep all abreast of the status of the projects.


Requirements you’ll need to be successful in this role:

  • Bachelor’s Degree or Degree in Technical Field, PMP Certified (desired)
  • 7 years’ experience in project management preferably with a Cloud Platform company
  • Excellent client facing, client management and escalation management skills required with proven ability to negotiate and motivate others
  • Capacity to operate in an environment of uncertainty 
  • Capacity to organize highly complex activities for the successful launch of projects 
  • Oversee all aspects of project implementation to deliver products and services on-time 
  • Capacity to work closely with a variety of internal teams and end-customers to oversee design, development, integration, test, and quality assurance of new products and services 
  • Comfort working with Project planning tools like MS Project desired
  • Proven ability to communicate effectively at multiple levels: from team members to executive management.
  • Demonstrates excellent problem solving skills, self-motivation, leadership, and team orientation;
  • Capacity to understand technology and relate to technology components. High Level of technical competence and understanding of web, cloud and SAAS offerings
  • Ability to understand a project's technical details (e.g. call flow, billing, provisioning, operations, etc.) and uncover and assess projects risks
  • Strong program management skills with capacity to simultaneously manage multiple critical engagements
  • Development experience preferred, OSS/BSS exposure helpful
  • Good understanding of all aspects of SDLC and delivery lifecycle 
  • Prior Telecommunications management experience desirable
  • Ability to work independently and within tight deadlines.
  • Strong verbal and written communication skills




Why Cisco:

Jasper, which became part of Cisco in March of 2016, is a global Internet of Things (IoT) platform leader. Cisco Jasper has designed its industry-leading, cloud-based IoT platform to enable companies of all sizes to rapidly and cost-effectively launch, manage and monetize IoT services on a global scale. When companies do this, they become much more than product businesses. They become service businesses, capable of automatically managing their customers’ entire IoT service lifecycle, delivering increased customer value and unlocking new sources of revenue. More than 5,800 companies in over 20 vertical markets, including many of the world’s top brands, choose Cisco Jasper to fast-track their IoT services. Jasper currently partners with 30 mobile operator groups, representing more than 100 mobile operator networks worldwide.

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