Technical Leader for Video Cloud Solutions

  • Location:
    Hong Kong
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Collaboration, Video, Service Provider
  • Job Id

The Video Cloud Services organization operates Cisco’s Infinite Video family of SaaS Solutions for our Service Provider customers. The team works with product development, operations, product management, strategy and business development, and the wider Cisco organization.

You will be the primary customer technical point of contact, working in a close partnership with the Engagement Manager to lead the engagement. Be accountable for the E2E architecture to integrate Cisco's solutions and products with customer systems, and approach the engagement holistically to include integration, deployment, and operational perspectives in the E2E architecture.

The role works with the Regional Manager of Customer Architecture and will partner closely with Solutions Architecture, Security Architecture, Engineering, Product Management, and Services on engagements.

             Work with internal and external stakeholders to improve operational capabilities and platform stability.

             Provide architecture and solution mentorship to project teams in support of customer architecture activities

             Collaborate with architects and technical teams throughout the Business Unit to ensure that product roadmaps are aligned and appropriate leverage points and dependencies are identified.

             Collaborate across multiple entities within Cisco to drive converged solutions and generate customer value propositions, including the use of POCs.

             Actively monitor strategic direction of solutions vendors, technology and market trends and determine potential impact.

             Provide feedback on customer requirements to Solution and Product Architecture teams.

             Assist devops team solve problems when support incidents occur

Cisco Service Provider Platforms and Applications (SPPA) is the market leading provider of end to end and component solutions for the Service Provider Video markets including Broadcasters, MSOs, DTH, Telcos, Primary Distribution and Secondary Distribution providers.

Our service provider customers are undergoing a business transformation to allow them to continue to be successful. The challenges they face include changes in subscriber viewing habits, stagnating subscriber fees and increased competition from non-traditional service providers, who can provide new services at “WEB speed”. We believe that offering our customers video solutions as a Service in the cloud is critical to their success. This model supports a continuous deployment/DevOps way of working so that new services can be rolled out at speed and creative business models which will enable them to reduce their costs. Cisco, with its broad product portfolio is uniquely placed to work with our customers to enable them to achieve the business outcomes which are critical to their success.

In line with overall Cisco strategy of using the cloud, and moving to Software as a Service (SaaS) business models, the VCS (Video Cloud Services) group has been formed to achieve this strategy within the Service Provider Video space. Our vision is to be “a premier SaaS/Cloud organization serving our customer, our people and Cisco”

Technical Expertise

             Web Services: REST, JSON, XML

             Operational tools: ELK, Splunk, Sensu

             Video encoding and distribution technologies: ABR, MPEG, HLS, HSS, CDN

             Managed clients: RDK, Communication protocols

             Unmanaged clients: Phone, Tablets, STB.

             Understanding of content rights and metadata specifications: Linear, VOD.

             Bachelors Degree in Computer Science or equivalent

             5 years+ technical/architecture go-to-market experience with cloud based video solutions

             Shown experience designing and delivering multiple large-scale complex solutions for Service Providers or Content Providers

             Good understanding of cloud based solutions, microservice architecture, and deployment of cloud-scale applications

             Experience delivering and operating cloud based video applications

             Deep knowledge on Infinite Video Platform architecture and deployment model

             Extraordinary communication and listening skills, and influencing skills

             Strong leadership skills with an ability to drive others to succeed

             Strong business insight, ability to create customer value in solution design, ability to translate business needs into technical requirements

             Ability to translate between business and technical partners. Able to interface well with Executives while working hands-on with technical teams

             Experience leading tactical activities in pre-sales or onboarding of Cable, Telco, or Satellite SPs to a cloud based video service.

             Experience working with customers who are migrating from traditional packaged software delivery models to CD aaS delivery models

             Understanding of the SP Operations across Back Office, Acquisition, Delivery, and Clients

             Deep knowledge of the SP metadata ingest process and its optimization on Infinite UX and related Product K experiences is a plus

             Exposure to the Infinite Video Platform and Service monitoring tools

             Basic knowledge of AOSP and RDK STB integration

             Able to place emerging technologies and trends in context of wider strategic business aims, and present concrete actionable recommendations to diverse audiences

             Foundation in business intelligence and big data technologies

             Experience working within Agile delivery teams and modern software development practices

             Professional experience writing code is a plus

             Fluent in English

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