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TECH SUPPORT (vaga exclusiva para PCD)


São Paulo
Job Code:
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Job Details

Company AT&T

Job Title TECH SUPPORT (vaga exclusiva para PCD)

Jobid att4-3493416

Location: São Paulo, BRA

Description Support AT&T customers after their service is in production.

Candidate must have interest in resolving problems and interested in continuous learning (technical and processes).

In this area, we deal with end customers at all times, from all countries around the globe, with main focus in the CALA region.

**Roles and Responsibilities:**

Is the focal point/interface for Managed and Unmanaged Customers.

Performs basic technical analysis of software, hardware and transport facilities using various diagnostic tools in support of efficient network operations.

Engages tier-2 on managed side (CPE)

Performs initial PTT engagement and defers ticket to CMC tier-1.

The individual is responsible for, but not limited to, initial technical data validation, equipment list, IP addressing, assessment, problem solving and application test.

The position requires the individual to be responsible for the maintenance of dedicated wide area internet and data connections at various speeds from the AT&T network to various customer locations, worldwide. Individuals will participate in a team that is dedicated to support all type of services/markets and will therefore must quickly learn and adapt to new processes, tools and technologies.

The technical function mentioned above requires basic knowledge of:

- Network topology,

- TCP/IP protocol,(BGP, OSFP, RIP, MPLS, and EIGRP)

- Routers Cisco and Junipers

- The individual must be familiar with circuit infrastructure/ Data communications: OCX, T3, fractional T3, T1s and fractional T1, E1 and Fractional E1, DSL, ATM, Frame Relay, Ethernet

- Soft Skills:

Strong Communications and teamwork spirit are necessary to organize outside customers, contractors, AT&T managers and non-management personnel in order to restore the service. This position has the overall responsibility for maintenance issues until resolution, including statusing customers either via ticketing tools or phone.

**Key Competencies and Skills:**

Minimum of 1 year relevant work experience at the Technical Associate level or equivalent experience.

Fluency in English, Portuguese and Spanish languages is required. Any additional language skills are a plus.

**Education and Qualifications:**

Bachelor’s degree is a must. (from a technical school is desired)

**Additional Information:**

Working time: Must be available to work on shifts (8 hours + 1 hour break) including weekends and holidays

***We are only looking for professionals with physical disability according to Brazilian Labor Law***

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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