Systems Engineer - IT/Collaboration/Business Services

  • Location:
    Atlanta, Georgia, US
  • Additional Location(s)
    Southeast US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

Who You'll Work With

Cisco seeks a Systems Engineer to join our Global Service Provider sales team working on a Tier 1 MSO account. Our account team’s partners closely with our customer to provide technical guidance in the area of IT/DC/Collaboration to aid them in improving their business operations. In this position, you will be working with technology experts to help them position solutions effectively against competing offerings.  We are building a dynamic team to interact with the customer as they evolve their business and build out an international corporation as they acquire and onboard new corporations. Job requirements would include deep technical knowledge of Cisco’s IT/DC & Collaboration product portfolio, excellent customer facing skills, strategic mindset and preferably baseline knowledge in app development and API use. This is a great opportunity to work as a leader in the IT/Collaboration field, with today's most innovative products, in a dynamic environment. 

What You'll Do

You will maintain a broad knowledge of the business economics and trends of the industries and vertical markets in which one's customers conduct business and knowledge of how Cisco solutions add financial and strategic value.

  • Provide high-level and detailed consultative solutions
  • Technical and sales support for major account opportunities
  • Understand business requirements for customer base and be able to translate them into technical requirements
  • Understand and articulate Cisco's IT/DC/Collaboration Architectures and Vision
  • Facilitate better communications and understanding of customer requirements between customers, corporate and the field
  • Create, present and document technical solutions
  • Perform in-depth and high-level technical presentations for customers, partners and prospects
  • Partner with Account Manager to identify opportunities and develop/drive sales strategy (i.e. technical consulting, upper level management presentations, Cisco technology solutions, product requirements, and design validation)
  • Partner closely with Services and Partner organization as necessary to aid in sales process and solution delivery

Who You Are

You have sound knowledge of telecommunications and internetworking technology with a shift toward Cloud-based solutions. You have a demonstrated ability to accurately perceive customer and internal relationships as well as an intense desire to turn negatives into positives on behalf of Cisco.

·       Education or equivalent experience: 4-year Engineering, Computer Science, or Business degree.

·       CCIE is preferred – Excellent understanding of Cisco products & solutions

·       5+ years in Systems Engineering or Architecture (Pre & Post Sales)

·       You have experience with value messaging and management, sales skills/experience, driving strategic change/improvements for customer and Cisco

·       You excel at process development, consulting or technical services experience required

·       CxO level relationship experience, collaboration & influence

·       Strong collaborative skills with CDO leadership and ability to influence roadmaps and product development

·       You're skilled in leadership and influence of virtual, cross-functional teams, with program management, and quality management experience preferred

·       You have a proven track record with diversified customer relationship development and interface management

·       You're skilled at escalation and issue management and managing customer expectations

·       Strong verbal and written communications skills

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, techies, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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