SW Cloud Full Stack Developer

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Cloud and Data Center, Collaboration, Video
  • Job Id

What You'll Do
Cisco's Care Assistant team is on a mission to make customer care better for everyone. We are adding intelligence into customer care to better serve consumers, knowledge workers, and those working in customer service. We are connecting companies with their customers across all different types of messaging platforms. Our team is passionate about the web, APIs, automation, natural language understanding, and machine learning. More importantly, we believe all of these things are anchored by awesome user experiences.


As a full stack web developer, you will:

-   Build customer care solutions that provide rich experiences, connectivity, and automation

-   Implement technical approaches that address full stack web development requirements
-   Connect business requirements with technical solutions and vice-versa
-   Use static analysis, code complexity, and other state-of-the art software development tools and processes to develop high quality software
-   Develop efficient and effective automated unit and feature tests for new and existing software


See Care Assistant in action at .

Who You'll Work With
We are part of the Collaboration Technology Group (CTG), the #1 global leader in collaboration technologies, which provides best-in-class integrated collaboration solutions that redefine the collaboration experience.  Our Customer Care Business Unit is an industry leader in Customer Care solutions and is growing its Cloud SaaS engineering teams. As a member of the Care Assistant team, you will work in a high performing agile environment with the latest in cloud development technologies and practices, including continuous delivery, continuous integration, test-driven development and PaaS based development. Articulate the next generation of Customer Care SaaS Solutions with us that will fundamentally change the way companies interact with their customers and will transform this multi-billion-dollar industry. Come, envision, influence and implement the future of customer care with us.


We are looking for an experienced engineer that understands and has implemented full stack web development for customer cloud based products / solutions. Your job will be to implement our next generation customer communication and collaboration solution that is user experience focused. This will involve collaborating with other engineering teams at Cisco, determining the right technical approach to achieve the system's goals, and contributing to the development of the solution. The ideal candidate will have the drive and desire to solve real problems for customers, the architectural perspective to make the right technical decisions, and the entrepreneurial spirit to personally code key components.


Who You Are

-   5+ years of software engineering experience with recent work on full stack web development
-   Experienced at developing highly available and reliable cloud based applications

-   Has successfully implemented APIs and user interfaces using Node.js, REST, Java, JavaScript, and React

-   Programming experience with Python

-   Experience with Machine Learning and Natural Language Processing a plus
-   Understanding of instrumenting code for cloud deployments

-   Understanding of TDD, and Continuous Integration and Continuous Delivery

-   Experienced with some of the following: Cassandra, Elasticsearch, and/or Redis
-   Experienced developing services on AWS, OpenStack, Cloud Foundry, Heroku, or similar
-   Understanding of security technology and challenges a plus

-   Experience working on an Agile Scrum team / project

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!