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Supervisor, Video Operations


New Hampton, NH
Job Code:
  • Engineering
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Job Details

Company AT&T

Job Title Supervisor, Video Operations

Jobid att4-4574422

Location: New Hampton, NH, 03256, USA

Description DIRECTV's Uplink Facility Technical Services Department is seeking a Site Supervisor to work at the uplink facility located in New Hampton, NH.

The successful candidate will be responsible for the following:

+ Ensure consistent, high quality analog and digital television signal transports and satellite transmissions.

+ Installation, diagnosis and maintenance of critical on-air video, audio, RF, baseband, signal processing, transport and transmission equipment. This responsibility includes DirecTV’s Mpeg 2 and Mpeg 4 Broadcast transmissions streams and all associated Local Collection Facilities, Broadcast Centers, Ground station Equipment, and associated Monitor and Control hardware.

+ Supervision of the Technical Services staff including employee scheduling

+ Oversee daily operations and technical issues. Prepare & submit detailed weekly status reports for site specific issues & on-going initiatives.

+ Oversee installation and cabling of new equipment into the facility (Engineering and Vendor/Contract support)

+ Proficiency in a variety of television broadcast, transport, and transmission equipment. That will include but not limited to:

+ High power transmitters (Klystron & Travelling Wave Tube)

+ Antenna tracking systems

+ Up/Downlink signal processors

+ Video receivers

+ Digital video compression systems

+ Analog and digital audio/video distribution amplifiers and routers

+ Analog-to-digital and digital-to analog converters

+ Fiber transmitters, fiber receivers and optical cabling

+ Video and audio monitoring systems

+ Reference pulse and time code systems

+ CISCO systems routers

+ Digital Transport Stream Analyzers

+ Video over IP transmission hardware

+ Modulation and demodulation hardware

+ Antenna De-Ice subsystems

+ Proficiency in site facility systems, assist with vendor service contracts and emergency building system repairs as needed.

+ Detailed knowledge of site layout, mechanical & electrical architecture. (CRAC units, Chillers, pumps, Generator, Transfer Switch, UPS & Battery systems, Fire Alarm & Sprinkler system…etc

+ Review of daily Incident & Task tickets, Change Tickets, scheduled maintenance and technician work log entries. Coaching of personnel for accurate and detailed information in log entries.

+ Scheduling & Prioritization of RUF maintenance

+ Attendance of daily Broadcast OPS and Technical Review board meetings to coordinate issues across sites.

+ Training and development of new and existing employees. Documentation of Core Competencies completion and Technical Qualifications for professional growth.

+ _Ensuring a collaborative, team oriented work environment, and addressing any personnel conflicts in adherence with current HR policies. Must be capable of initiating and sustaining Corrective/Disciplinary actions if/when necessary._

+ Weekly review & approval of timecards for non-exempt employees. Review & approval of overtime, vacation requests.

+ Review & approval of expense reports & travel receipts for site personnel

+ Vendor contracts and generation of purchase orders.

+ Maintain site operation expense budgets and completion of weekly invoice approvals.

+ Ensure site asset inventory accuracy including shipping/receiving.

+ Ensure adequate levels of site equipment sparing.

+ Organize and schedule routine preventative maintenance on various subsystems.

+ Assist in project research, design, planning, implementation, procedure documentation and training.

+ EHS compliance of Technical Staff and SPCC coordinator functions

+ Complete mid-year & annual performance evaluations and appraisals of Technical staff

+ Draft & Submission of Promotion Justification documents for employees when applicable, adhering to current HR requirements.

+ Must operate with a mindset of inclusion & transparency, freely sharing information with personnel across various departments.

+ Summarize and Present Technical information in both verbal and written form

+ Ensure that all common site procedures & workflows are captured in well documented SOP’s and maintain a RUF/DUF specific set of regularly updated process flows.

+ Front Line representation of DIRECTV RCO organization with various local vendors.

+ Coordinating with internal Engineering/Broadcast Project groups for PDR/CDR/Implementation phases of projects. Ensure local site documentation is kept updated & accurate.

+ Occasional travel to represent site at Technical/Operational design meetings


+ Previous supervisory or leadership experience preferred (1+ year).

+ Associates degree, certificate or equivalent specialized training in electronics and/or related systems is preferred.

+ 3-5 years technical maintenance or equivalent military experience with electronics, communication, television broadcast or Earth Station processes and equipment

+ Experience should include knowledge in troubleshooting, analyzing relationships between components within television systems and IT transport systems, conducting routine maintenance and utilizing transport and spectrum analyzers, waveform/vector scopes, and other test equipment.

+ Experience installing cabling and new equipment, interpreting wiring diagrams/schematics and working with engineers to test and integrate new systems.

+ Must possess knowledge with LAN, WAN, and computer technologies including the ability to learn various computer applications and internal programs critical to television broadcast processing and transport.

+ Excellent customer service and communication skills, both written and verbal

+ Must have the ability to work in a dynamic, fast paced environment with changing priorities.

+ Physical requirements:

+ Must have the ability to lift and/or move up to 100 pounds.

+ Ability to climb external antenna system ladders and work at heights up to 30 ft.

+ Dexterity to work in confined spaces down to 16 cubic ft.

+ Ability to work inclement weather.


+ Must have a valid state driver’s license with no restrictions.

+ All candidates must be willing to carry a company provided on-call phone, participate in a cyclic on-call rotation, and must reside less than 45 minute drive time from the main uplink facility.

+ Must have a negative pre-employment drug test.

+ Criminal and MVR background must meet company hiring criteria.

+ The uplink facility is a 24x7 facility and requires the ability to work various shifts, including holidays and overtime as necessary to support the on-air mission.

+ Minimal travel via commercial airline required on occasion (<25% travel)

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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