Subject Matter Expert- Nexus

  • Location:
    Mumbai, Maharashtra, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Networking, Service Provider
  • Job Id

What You'll Do

Lead Problem management,  fault management and field functions; provide technical support and guidance to resolve the chronic faults, cross –vendor / Inter domain issues.

Configuration and fault troubleshooting especially on Nexus switches (Nexus 7710, 7010, 6001, 5672, 5272, 3172, 3048, 9396 etc.)

Troubleshooting and resolution of spanning-tree, LACP, VPC, FEX, FabricPath

Trending analysis relating to HW and SW defects

Participate in troubleshooting and resolution of IPMPLS related issues on service provider domain; technologies like MPLS, L3VPN, InterAS L3VPN, L2VPN, Multicast, QOS and Routing Protocols

Maintain the run-books,  to document learnings.

Apply the workaround to restore the services.

Take up with respective team like design, planning, configuration etc. for permanent fix.

Interface with Cisco TAC and RJIL Teams to create and manage problem resolution.

Engage Cisco TAC team in case issue is not resolved or interact with FTS/HTTS for the root cause analysis (RCA)

Support Cisco TAC/BU to carry out the suggested activity to capture the required logs during problematic condition

Preparation, presentation and impact analysis on design changes and Network issues.

Communicate and analyze the root cause analysis of incidents and escalated issues.

Software management and version tracking of images running across the various Cisco platform  in RJIL network

Review, edit, and publish Tech Notes, RCAs, and knowledgebase articles

Impart knowledge transfer and train the FM & Surveillance Engineers. 

Who You'll Work With

The Cloud and Managed Services (CMS) team seeks an Engagement Manager to be part of cloud managed services for Enterprise and Service Provider customers.

Team Description

Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and manage the business strategy, customer relationship and delivery teams.

 Who You Are

The primary role of Cisco Nexus SME is to provide expert support on Escalated cases of Nexus switches from Fault Management Team and verify the service impact of Architectural and Network related changes. Lead the cross-vendor and inter-domain events, analyse the systematic root cause and provide long term tactical solutions.

Skill Set:

Troubleshooting and resolution of Nexus related issues on  Service provider domain having strong switching technologies like STP, LACP, VDC, vPC, Fabric Path, SPAN, experienced in Nexus 2K, 3K, 5K, 6K, 7K and 9K platforms, expertise in System Integration, Installing, Maintaining & Troubleshooting on various DC networks  

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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