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Staff Associate, Work Center Technical Support


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Job Details

Company AT&T

Job Title Staff Associate, Work Center Technical Support

Jobid att4-6555141

Location: Cyberjaya, MYS

Description Universal Agent (UA) will perform a multi-functional maintenance role in support of MIS, BVOIP, vGCSC, LNS and conferencing product and skilled in handling US customer base.

**Roles and Responsibilities:**

The Universal Agent (UA) will be the first point of contact for AT&T’s Customers whether the issue is proactively detected or reactively called in by the customer. In order to perform this function, a multitude of tools, processes, telephone and systems will be utilized in order to bring the issues to resolution.

**Key Competencies and Skills:**

Job specific skills

• A quick learner who enjoys working in a fast-paced, team environment to solve problems creatively.

• A self-motivated, resourceful individual who takes initiative.

• Strong verbal and written communication skills in English and a solid understanding of Windows applications such as MS Outlook and Internet Explorer.

• A committed and accountable individual.

• Problem solving, able to work under pressure with perfect time management.

• Preferably with CCNA internetworking technologies knowledge

**Education and Qualifications:**

Any Bachelors’ Degree

**Additional Information:**

Excellent problem solving, Communication and presentation skills, Must have a strong command of the English language (verbal & written, technical & interpersonal)

• Strong customer care experience in dealing with business customers especially in Telco, ISP or Help Desk experience or knowledge

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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