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Sr Technical Associate

AT&T


Location:
Hyderabad
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
att4-6151891
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Job Details

Company AT&T

Job Title Sr Technical Associate

Jobid att4-6151891

Location: Hyderabad, IND

Description ERSC Day Two Support Engineer receives, owns, and resolves issues related to ERSC Supported Client platforms. The ERSC Day Two Support Engineer completes this task with the use of tools, process, and teamwork.

The India team member is responsible for receiving and working tickets according to specified time frames. They are responsible for engagement of the Centennial team, TAMs, CSMs, vendor and tiered support as needed. Inbound customer calls will continue to be managed out of the Centennial location



**Roles and Responsibilities:**

Experience: 4+ Yrs

ERSC Day Two Support Engineer receives, owns, and resolves issues related to ERSC Supported Client platforms. The ERSC Day Two Support Engineer completes this task with the use of tools, process, and teamwork.

The India team member is responsible for receiving and working tickets according to specified time frames. They are responsible for engagement of the Centennial team, TAMs, CSMs, vendor and tiered support as needed. Inbound customer calls will continue to be managed out of the Centennial location



**Key Competencies and Skills:**

Successful candidates must demonstrate strong oral and written English communication skills.

The candidate will also have some or all of the following skills / certifications:

Cisco: The following certifications are desired along with one year of practical experience with ICM Scripting,UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity.

Cisco: IOS Voice Gateways and Gatekeepers.

Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio

Operating Systems: Windows Server and desktop various versions, Linux various versions

Hardware HP Proliant Servers (various),UCS Servers, Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches



Yrs of exp: 4+ Years



**Education and Qualifications:**

Graduation in any discipline, Btech, Mtech



**Additional Information:**

The following certifications are desired along with minimum three year's of practical experience with ICM Scripting,UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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