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Sr. Tech Associate

AT&T


Location:
Hyderabad
Date:
01/15/2018
2018-01-152018-02-13
Job Code:
att4-6449680
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Job Details

Company AT&T

Job Title Sr. Tech Associate

Jobid att4-6449680

Location: Hyderabad, IND

Description ERSC Day Two Support Engineer receives, owns, and resolves issues related to ERSC Supported Client platforms. The ERSC Day Two Support Engineer completes this task with the use of tools, process, and teamwork.



**Roles and Responsibilities:**

ERSC Day Two Support Engineer receives, owns, and resolves issues related to ERSC Supported Client platforms. The ERSC Day Two Support Engineer completes this task with the use of tools, process, and teamwork. The India team member is responsible for receiving and working tickets according to specified time frames. They are responsible for engagement of the Centennial team, TAMs, CSMs, vendor and tiered support as needed. Inbound customer calls will continue to be managed out of the Centennial location



**Key Competencies and Skills:**

Receives, owns, and resolves issues related to ERSC Supported Client platforms. The ERSC Day Two Support Engineer completes this task with the use of tools, process, and teamwork; strong oral and written English communication skills. This candidate must also have certain Cisco certifications and/or 4+ years previous experience. See Educational requirements for details.



**Education and Qualifications:**

Experience: 4+ Yrs

Strong oral and written English communication skills.; The candidate will also have some or all of the following skills / certifications: Cisco: The following certifications are desired along with one year of practical experience with ICM Scripting,UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers. Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio; Operating Systems: Windows Server and desktop various versions, Linux various versions; Hardware HP Proliant Servers (various),UCS Servers, Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches; Additional Preferred Qualifications: The following certifications are desired along with minimum three year's of practical experience with ICM Scripting,UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity



**Additional Information:**

24/7 Rotational shift



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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