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Sr. Sales Support Specialist

AT&T


Location:
Dallas, TX
Date:
08/21/2017
2017-08-212017-09-19
Job Code:
att4-5176633
Categories:
  • Sales / Business Development
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Job Details

Company AT&T

Job Title Sr. Sales Support Specialist

Jobid att4-5176633

Location: Dallas, TX, 75219, USA

Description As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.



You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.



What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.



After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.



As a Senior Sales Support Specialist, you will act as lead sales order support and issue resolution for sales channel(s).



+ Represent sales order operations within a sales channel and oversee operational processes in support of the channel.

+ Responsibilities include account issue resolution, resolving customer billing and, order and account set-up.

+ Oversee sales orders and sales order system to ensure accurate receipt and booking of orders.

+ Interacts with sales management staff on issues pertaining to account management and may participate on projects on an as needed basis.

+ Troubleshoot, research and resolve issues relating to implementation, outages due to account set up errors and billing problems for customers.

+ Process order changes from customers.

+ Direct and coordinate the processing of sales orders.

+ Monitor sales orders system to ensure accurate receipt and booking of sales orders.

+ Respond to inquiries regarding status of orders and resolves customer order difficulties.

+ Ascertain related data such as ship to, bill-to and quantity.

+ Complete and maintain associated records, documents and logs.

+ Review of inventory levels at sales locations to identify potential shortages and recommend corrective actions.

+ Maintain an escalation path for emergency orders.

+ Enable sales staff to meet the needs of customers.

+ Ensure adequate stock of inventory for sales team to fulfill orders.

+ Resolve difficult order fulfillment issues and find solutions in timely manner.



**Required Qualifications**



+ Project management skills and experience

+ Sales support experience

+ Proven ability to multi-task and prioritize work assignments

+ Proven ability to be highly organized

+ Demonstrate strong communication skills, both written and verbal

+ Ability to pass criminal background check and drug test.

**Preferred Qualifications:**



+ Previous sales experience

+ Previous experience in a customer facing role



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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