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Sr. Associate, Project Management Network

AT&T


Location:
Bengaluru
Date:
09/18/2017
2017-09-182017-10-17
Job Code:
att4-5460325
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Sr. Associate, Project Management Network

Jobid att4-5460325

Location: Bengaluru, IND

Description The Managed Router Services Customer Service Delivery team is responsible for facilitating and supporting the implementation of the customer designed solution within MRS. The PIM manages end to end implementation and lifecycle of new external clients into AT&T Managed Router Services by establishing initial contact with the client once the service is sold; creating a project schedule to meet contractual requirements & customer needs; compiling the AT&T resources required supporting the project and negotiating implementation schedules with internal and external resources and suppliers.



**Roles and Responsibilities:**

Experience Range: 3 - 6 Yrs.

Accountable for implementation of WAN/MLAN for managed client which includes implementing and billing per contract specifications;

Establishing initial contact with the client once the service is sold;

Creating a project schedule to meet contractual requirements & customer needs;

Compiling the AT&T resources required supporting the project and negotiating implementation schedules with internal and external resources and suppliers

Interact with both internal and external AT&T resources to complete provisioning tasks;

Utilize and update management databases in conjunction with the provisioning process;

Ability to discern key aspects of a problem and address them at an early state by determining the best resolution;

Working schedule is in the U.S. hours with some flexibility based on customer set;

Completion of task include overtime work if necessary on short notice;

Ability to work to tight deadlines while maintaining output quality

Ability to work under pressure and lead teams worldwide,



**Key Competencies and Skills:**

- Accountable for implementation of WAN/LAN and others for clients (from ordering, implementing and billing)

- Interact with both internal and external AT&T resources to complete provisioning tasks.

- Utilize and update management databases in conjunction with the provisioning process

- Ability to identify key aspects of a problem, address them at an early state by determining the best resolution

- Ability to work to tight deadlines while maintaining output quality

- Ability to work under pressure and lead teams worldwide,

- Cultural Awareness

- Fluent English language communication skills are required including proficient writing ability.



**Education and Qualifications:**

Bachelor's degree



**Additional Information:**

Working Hours: US shift = 2pm -10:30 pm



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