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Sr. Associate, Client Network Delivery (Japanese Speaker)


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Job Details

Company AT&T

Job Title Sr. Associate, Client Network Delivery (Japanese Speaker)

Jobid att4-6328249

Location: Cyberjaya, MYS

Description Manage end to end 3PT service delivery. Work closely with APAC carriers as well as requesters from MOW. Daily tasks include: processing quote, order validation, order submission, milestone tracking to order closure.

**Roles and Responsibilities:**

Resource required to support the insourcing of professional services in Japan for IBM. The phase I of this insourcing opportunity from IIJGS to 3PTCOE includes the management of 200 3PT circuits supporting IBM and its customers in Japan. The candidate will support quote requests, MACD and provisioning coordination with clients.

**Key Competencies and Skills:**


• Preferably 2-4 years of working experience in ordering & quoting for network telecom services

• Excellent communication skills, both written & spoken in English & Japanese, so to be able to support Japanese orders/projects, and to work with Japanese customers & carriers. Mandarin speaking will be a plus point.

• Supplier management skills

• Project/order management skill

• Good excel knowledge

• Demonstrates ability to work & communicate well with customers & teams across geographical regions

• Ability to multi-task is key; there will be many orders/projects, both critical and business as usual (BAU) type orders, open and managed concurrently.

• Time management and ability to prioritize

• Ability to work towards deadline

• Supports and follows internal operational processes

• Supports change & proactive identification of possible improvements of processes

• Willingness to learn & progress

• A team player


ITIL, PRINCE2, PMP certification will be plus points

Working time:

Primarily APAC Hours (with flexibility to work EMEA hours if needed)

**Education and Qualifications:**

English and Japanese speaking to support Japanese customers

Basic understanding of telecommunications services

Microsoft office

Good verbal and written communications

Desired Skill: Mandarin language

AT&T products & services

technical background

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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