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Specialist, Operations Servicing


Mexico City
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Job Details

Company AT&T

Job Title Specialist, Operations Servicing

Jobid att4-6444609

Location: Mexico City, MEX

Description Design reports based on the 5 groups at the center needs: C&C Mobility English, C&C Mobility Spanish, ISM English, ISM Spanish; C&C DTV English and recommend the frequency of the reports ( Every 2 hours, *Daily, *Weekly and monthly) based on the deviations that they are looking.

**Roles and Responsibilities:**

"Analyze the information from the report to identifying UNCOMMUN problems, work in partnership with the LOB to develop and recommend a solution than should impact in a positive way the operation.


**Key Competencies and Skills:**

Participate with the BU in direct conversations with the client to understand needs and the forecast and identify challenges. Guide and work with the PROA3s on the team, when there is big challenges on the capacity plan as holidays, vacations, or high attrition to ensure 100% of operation

**Education and Qualifications:**

Secondary or Vocational Level - Intl

**Additional Information:**

Languages: English and Spanish,

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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