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Specialist, Methods & Procedures

AT&T


Location:
Brno
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
att4-6084239
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Job Details

Company AT&T

Job Title Specialist, Methods & Procedures

Jobid att4-6084239

Location: Brno, CZE

Description This position is responsible for defining, implementation, and support of Service Assurance processes to include MOW/Domestic locations and Managed Services/Domestic US products with the goal of improving trouble ticket management efficiencies and performance results so AT&T becomes Best in Class. Leads the planning, developing, and implementing of techniques which will ensure quality levels are maintained.



**Roles and Responsibilities:**

- Facilitates a cross-organizational team to enhance and support MOW & Domestic Service Assurance process flows

- Redesigns the Service Assurance process flow and obtain concurrence from all stakeholders

- Identification of Platform enhancements required to support the redesigned process

- Manages the implementation and roll out of the process and platform enhancements

- Authors needed M&P, Job Aids, and training materials

- Performs Training of center personnel



**Key Competencies and Skills:**

At least 5 years related experience preferred in Service Assurance center



**Education and Qualifications:**

Bachelors Degree or related experience preferred



**Additional Information:**

This position works 10-7 local time and on occasion will need to work different hours based on the needs of the business.



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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