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SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava

AT&T


Location:
Bratislava
Date:
02/19/2018
2018-02-192018-03-20
Job Code:
att4-6761565
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava

Jobid att4-6761565

Location: Bratislava, SVK

Description "PM - NODALS; Grooms; Provisioning

Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers. "



**Roles and Responsibilities:**

- support customers through many different activities

- receipt of customers calls

- inquiries and complaints resulting in trouble tickets, order input

- data gathering and traffic studies

- works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers



**Key Competencies and Skills:**

- more than 2 years experience with ticketing, troubleshooting, customer care area

- fluent English

- customer interaction

- service excellence

- call center technologies

- continuously self-development

- CRM Strategy Design and Implementation

- customer Relationship Management (CRM)



**Education and Qualifications:**

University Degree or equivalent experience



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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