SP Customer Support Engineer

  • Location:
    Diegem, Brabant, Belgium
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking, Service Provider
  • Job Id
    1206214
New

Cisco are always looking to identify talented people. If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises a Cisco representative can contact you directly.



<b>What You'll Do</b>
As TAC Customer Support Engineer you will work on complex and in depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future.
The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using TAC lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with Customers and internal stakeholders. 
You will represent Cisco every day in every cases always thinking in the best interest of our Customers.
You will also detect potential design issue in the customer network in order to provide best practices and suggestions for customers to implement their solutions in the most efficient way.

<b>Who You Are</b>
You Ready to use your analytic skills to troubleshoot sp edge devices and topologies 

Our requirements:
• Excellent knowledge and understanding of the different OSI layers mostly L1-L2-L3-L4
• Knowledge in protocols like TCP, UDP, DHCP, FTP, TFTP, PPP, PPPoE, L2TP, RADIUS is highly desired but not mandatory.
• Experience in Service Provider network environments is also desired, preferibly with the network Edge and Aggregation layers is highly desired (more specific with Cable/DOCSIS, Service Provider WiFi, Broadband Network Gateway)
• Strong knowledge in IOS, IOS-XE and IOS-XR CLI
• You are familiar with Linux/UNIX.  
• You are not scare of learning new technologies 
• You are a team player.

<b>Why Cisco</b>
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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