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Service Engineer IT


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Service Engineer IT Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Jul 21, 2017 Location: Bucharest, B, RO Company: Ericsson Ericsson Overview: Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team. Job Summary: As Service Engineer, you will ensure the services are operated within parameters agreed with the customer. You will frequently interact with customer representatives and other Ericsson departments within a multinational environment to jointly define technical solutions to the problems that arise during service operation. The Service Engineer is primarily responsible to analyze and troubleshoot incidents and problems to restore service with minimal impact and to deliver solutions improving service levels and overall customer satisfaction. Responsibilities & Tasks: Analyze and resolve problem reports within Key Performance Indicator targets; Maintain application availability within own area of responsibility; Collaborate with the team to adopt new processes and tools (diagnose, data capture, health checks, scripting tools etc.); Operate within the customer business processes and procedures; Interact with development, customer, other back office & front office teams to drive problem resolution; Position Qualification • Experience in working with UNIX, SQL and PL/SQL; • Experience in working with Oracle Database and MS SQL Server; • Knowledge about .NET, JAVA – nice to have • Self-motivated; • Fluent in written and verbal English; • Good communication skills; • Analytic thinking, problem solving attitude; Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 179531 Job Segment: Consulting, Database, Oracle, Engineer, Developer, Technology, Engineering

At Ericsson, we use innovation to empower people, business and society. Our professionals have the freedom and autonomy to think big and bring ideas to life, and they thrive in a culture defined by our core values of respect, professionalism and perseverance. Explore the opportunities at Ericsson, and contribute your unique abilities and strengths to advancing our global vision.

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