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Service Engineer IT

Ericsson


Date:
08/21/2017
2017-08-212017-09-19
Categories:
  • Engineering
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Job Details

Service Engineer IT Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Aug 14, 2017 Location: Bucharest, B, RO Company: Ericsson Job Summary: As Service Engineer, you will ensure the services are operated within parameters agreed with the customer. You will frequently interact with customer representatives and other Ericsson departments within a multinational environment to jointly define technical solutions to the problems that arise during service operation. The Service Engineer is primarily responsible to analyze and troubleshoot incidents and problems to restore service with minimal impact and to deliver solutions improving service levels and overall customer satisfaction. Responsibilities & Tasks: • Analyze and resolve problem reports within Key Performance Indicator targets; • Maintain application availability within own area of responsibility; • Collaborate with the team to adopt new processes and tools (diagnose, data capture, health checks, scripting tools etc.); • Operate within the customer business processes and procedures; • Interact with development, customer, other back office & front office teams to drive problem resolution; . Technologies needed: • Experience in working with UNIX, SQL, PL/SQL, Oracle Database; • Weblogic (nice to have); Personal Qualification • Self-motivated; • Fluent in written and verbal English; • Good communication skills; • Analytic thinking, problem solving attitude; Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 186974 Job Segment: Consulting, Database, Oracle, Engineer, Unix, Technology, Engineering

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