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Senior Manager, Video Retention Marketing

AT&T


Location:
El Segundo, CA
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
att4-6283421
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Job Details

Company AT&T

Job Title Senior Manager, Video Retention Marketing

Jobid att4-6283421

Location: El Segundo, CA, 90245, USA

Description This role defines market requirements to increase product and/or service volume, revenue, and customer satisfaction.



**Details include:**



+ Coordinate with Collections team to track funnel of customers in the non-pay pipeline

+ Identify and implement proactive customer treatments to reduce the number of customers that enter delinquent status

+ Identify and implement strategies to increase the rate of delinquent customers returning to “good standing”

+ Forecast and track involuntary churn improvements, and report findings to senior management

+ Analyze and counsel on complex problems, new projects, strategic analysis, and system development

+ Plan for the effective development and implementation of longer term marketing projects

+ Manage a project team to support the forecasting, scheduling and coordination of resources as needed to achieve results

+ Promote customer awareness and field sales effectiveness through marketing communication projects and consults with product management to access program impact



**Background of a successful candidate:**



+ 3+ years’ related, relevant marketing experience

+ Proficiency with MS Office

+ Bachelor’s degree in Marketing, Business or related discipline preferred



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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