Security Support Engineer

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1219055
New

Who You'll Work With

Cisco's Technical Assistance Center (TAC) is the focal point for resolution of customer technical issues. We are a worldwide organization of 1000+ highly skilled engineers that craft and make a positive impact on the customer experience.

Within today's highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering elite security protection. You will be challenged, learn and be energized as you resolve complex technical issues in this ever-evolving landscape. Make an impact by joining the Cisco Web Security support team.


What You’ll Do

  • Provide technical support for Web Security products to Cisco customers, partners, account teams and other internal technical support teams.
  • Work on challenging network problems which require excellent technical, analytical, troubleshooting and interpersonal skills.
  • Utilize moderate to complex  laboratory setups to recreate and solve problems.
  • Collaborate across the board with colleagues locally and entire global support team.
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.


Who You Are

  • Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • 3 to 5 yeas practical experience in configuring, supporting, and troubleshooting networks.
  • Exceptional basic networking skills.
  • Experience with Linux, and Windows OS (desirable).
  • Strong written and verbal English skills.
  • Exceptional analytical and problem-solving skills, with the ability to establish and maintain confidence and take ownership of issues.
  • Active listening skills, and ability to think creatively, and innovate.

Desired Skills

  • Prior experience in designing, configuring, maintaining, and troubleshooting web security products, IPS/IDS, firewalls or similar systems.
  • Excellent collaboration skills.
  • Deep understanding of HTTP/HTTPS/FTP protocols, and other application layer protocols relevant in Web Security arena.
  • Understanding of security protocols - SSL, IPSec, ACL, and security policies, etc.
  • Knowledge of some of programming or scripting language (Python knowledge ).


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.
 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

 


#LI-MW1

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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