Salesforce Admin - Cisco Cloud Security

  • Location:
    San Francisco, California, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

About the Role:



We manage the systems that encompass the entire customer lifecycle from initial lead through marketing, sales, renewals, customer success and advocacy organizations using tools including Marketo, Salesforce, Gainsight, and Zuora.


As a Salesforce administrator, you will administer the Cisco Umbrella Security Salesforce instance for marketing, sales and post sales operations and act as a frontline tier 1 support for both technical and functional aspects of Salesforce and its integrated systems.


The ideal candidate has a proven track record of supporting business applications, solving business problems and implementing them in Salesforce. A strong team player mindset is essential.

The role will be part of the Business Systems and Analysis team and will be based in San Francisco, CA.






●     Provide chat, incident/ticket based technical and functional support to end users of SFDC and related upstream and downstream integrated systems on a daily basis.

●     Implementation and maintenance of Salesforce customizations including custom fields, objects, layouts, workflows, process builder and validation rules.

●     Perform, user management, profile, permission set creation and maintenance.

●     Perform ad-hoc data load requests by salesforce engineering, business analysts and other business stake holders.

●     Support and maintain the system integrations with our other business systems including Marketo, Zuora, Gainsight, and homegrown custom systems.

●     Document relevant support requests and solution provided.

●     Participate in the planning and analysis of business requirements for system changes and enhancements.

●     Perform testing and validation of Salesforce configuration and development.

●     Monitor performance, scalability and refactor existing sub-optimal features.

●     Perform daily deployments requested by the salesforce engineering and business analyst team.

●     Perform and own regular Sandbox refreshes and other post refresh activities.

●     Monitor the overall system health and pro-actively engage the business analyst and salesforce engineers in solving any maintenance or system administrative issues.



Education & Experience:

●     3-5 years’ experience as a Salesforce developer/admin, or a strong admin with a desire to gain more exposure to Apex.

●     Proficiency with including deep understanding of salesforce object model, layouts, workflows, process builder and validation rules.

●     Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.

●     Proficiency with marketing automation platforms (Marketo, Eloqua, Pardot, Hubspot, etc).

●     Prior experience in a SaaS or subscription-­based business preferred.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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