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Quality Assurance Manager (Government)

AT&T


Location:
Columbia, MD
Date:
10/23/2017
2017-10-232017-11-21
Job Code:
att4-5768628
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Job Details

Company AT&T

Job Title Quality Assurance Manager (Government)

Jobid att4-5768628

Location: Columbia, MD, 21045, USA

Description AT&T is seeking hard working, self-motivated individual to fill a Quality Assessment Manager position. The Quality Assurance Manager will contribute to the management and improvement of the Army UC Soft Client Subscription Service, adhering to ISO9001/CMMI quality guidelines. This position interfaces with all members of the team in a confident and positive way, and serves as management representative for all items requiring QA participation, as assigned. Responsible for activities involving quality assurance in Information Technology systems following CMMI and ISO9001 guidelines. Ensure that contractual obligations and company mandated standards are adhered. Facilitation and tracking of organizational processes will be required in support of changes made to internal processes and the quality management system. Assess and identify areas of improvement with KPI and SLA used as benchmarks for successful outcomes.



Duties include:



+ Develop Project Specific Quality Assurance Plans in accordance with contract requirements

+ Support and ensure quality duties and responsibilities follow the Quality Assurance Plan

+ Ensure all contract requirements for software delivery is addressed with Quality Assurance sign-off before customer sell-off

+ Interview key stakeholders (Internal customer, Functional managers, and senior leaders) to identify gaps related to Quality, cost, and Delivery with quantitative measurements for improvements tied directly to implementations and on-going support (KPI’s and SLA’s)

+ Verify the QA checklist for each phase is completed and in accordance with the contract/customer expectations

+ Verify that all final reports required by the contract are completed

+ Verify that all defects blocking deployment and major defects are resolved

+ Confirm that agreement has been obtained from the customer that any remaining defects which are not resolved are acceptable for deployment

+ Participate in test planning and strategy meetings and in the TRR (Test Readiness Review)

+ Conduct Quarterly Customer Satisfaction and Quality Assurance Surveys

+ Participate in Internal and/or External Kick-off Meeting

+ Perform periodic checks to ensure CAT (Customer Acceptance Test) and Software Delivery are completing key customer deliverables (Jama/Jira, etc. as examples)

+ Participate in the go/no go decisions

+ Quality Team makes recommendations – process improvement

+ Support and execute the AT&T QMS (Quality Management System) and associated processes for delivering products and services that meet or exceed customer requirements through periodic inspection and monitoring throughout the lifecycle

+ Ensure the finished product conforms to contract and customer requirements through product assurance audits and internal artifact audits

+ Capture, record and implement best practices for continued QA improvements

+ Integrate and align the processes that will best achieve the desired results

+ Review and analyze data and customer-facing documentation to ensure high quality products are being produced and minimize unnecessary rework

+ Oversee supplier surveillance activities and participate in supplier surveillance of suppliers

+ Participate in advanced quality planning during design, contract, and process reviews.

+ Provide diagnostic research; analyze data, identify trends, and suggest corrective and preventive actions

+ Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

+ Interact with all levels of management and with key contacts in and outside own area of expertise

+ Develop key content material for proposals, provide content and cost data for proposals, review and comment on select portions of the proposal, as directed

+ Perform other duties as identified for Quality initiatives



Required Experience, Education, and Certifications:



+ A wide-ranging knowledge and experience base in IT systems, program management, and quality assurance.

+ BS in engineering and or computer science or related technical discipline

+ 5-8 years of Quality Management experience with continuous improvement and internal auditing experience with ISO9001 and CMMI

+ A balanced level of experience in systems quality, hardware quality and software quality

+ Previous experience with ISO9001 and CMMI level 3 implementations with the organization achieving and maintaining certifications

+ US Citizenship required

+ Strong attention to detail and organizational skills. Excellent communication skills.

+ Experience in the Department of Defense (DoD) or Federal environments



Desired Experience, Education, and Certifications:



+ ITILv3 Certification

+ Certified Quality Manager (ASQ), Six Sigma and/or Lean Systems Certification

+ CMMI Associate certification

+ Certified ISO 9001 Internal Auditor (ISO 9001:2008 Internal Auditor certification preferred).

+ Supply Chain Quality management

+ Experience as Software Development Managers or Project Managers in large organizations



Required Clearance: Active SECRET



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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