Program Manager, Customer Success

  • Location:
    San Jose, California, US
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics, Cloud and Data Center, Internet of Everything, Networking
  • Job Id
    1210014
New
What You'll Do
You will be a critical asset coordinating between many cross functional groups to ensure we are executing our program's agenda. The Strategy Planning's customer success organization shall help create the framework for customer success and ensure the needs of the product teams are being met by the Global customer success organization. 

Who You'll Work With
Customer Success is not an organization itself, it is something that the greater Cisco adopts to be successful. As such, this role will be interfacing with a variety of different groups to shepherd the deliverables and tracking needed to meet the objective of delivering successful outcomes to our end customers. We will interact with IT platform teams for data gathering, Customer Success Manager and Technical Services and Advanced Services to identify program needs and deliverables.
Who You Are
You'll influence a diverse set of stakeholders with your excellent relationship skills and commitment to driving good decisions. 
If you are action-oriented, results-focused, a collaboration expert and enjoy stakeholder engagement, we’re looking for you and want you on our team!
Required Experience and Skills.

• BS in Computer Science (or a related major) or business administration; MS Computer Science (or a related major) or an MBA preferred.
• 10+ years of progressive program management experience delivering enterprise software and hardware products.
• Understand the full product lifecycle from concept to cash.
• Deep domain expertise in program management best practices.
• Power to influence peers, managers and executives, driving towards a decision while managing ambiguity.
• Excellent verbal and written communications skills. Must be able to communicate at all levels, especially at the executive level.
• Excellent leadership, management, influencing, negotiation, conflict resolution, and team building skills.
• Flexible, adaptable. Self-starter who learns quickly.
• Ability to work well with many levels of management as well as technical contributors.
• Able to quickly drive, communicate and gain support for decisions in unstructured environments
• Organized and detail-oriented, with a high level of integrity and reliability.
• Record of successfully leading and delivering programs from conception thru development, test, deployment, and support.
* Familiarity with TSIA's customer success framework or other industry Customer Success programs is a plus
• Experience with security applications and/or security products a plus
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

*LI-JE1

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We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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