Program Manager - Customer Delivery

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Project or Program Management
  • Job Type
    Professional
  • Technology Interest
    Service Provider
  • Job Id
    1206011
New

Program Manager - Customer Delivery, Services Provider

The time is now; to lead, inspire and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services. Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. We work with customers across all sectors so your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and beyond. There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.


What You'll Do:

The Program Manager is responsible for delivering a complex multi-technology, multi-vendor and/or multi-component program with a high business significance and profile.  The role will focus on the successful delivery of the program to accomplish stated business outcomes, on-time and , quality delivery of the agreed contractual , while maintaining excellent customer satisfaction. 

Responsibilities

  • Lead and manage the end-to-end program encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).
  • Provide the vision, strategy and business objective alignment while leading by example.
  • Ensure the various projects in his/her program are aligned and integrated & ensure that any necessary changes to the individual projects are agreed and communicated to the various stakeholders.
  • Perform overall program-level planning, manage budgets, define project/program and PMO structure, develop an overarching roadmap, associated integrated schedule, define stakeholders along with Governance, a communications plan, meetings and reporting cadence; manage issues/risks/change and escalations to closure
  • Establish PMI consistent standards, ensure compliance; support adherence to Cisco delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the program and the organization as appropriate
  • Identify staffing requirements and manages Program and Project Managers; manage vendors and/or procurement to achieve Cost, Schedule, Quality goals
  • Accurately forecast, track, and report on overall program costs, revenue, and profitability
  • Drives the Program to meet or exceed defined performance metrics; oversee projects and project managers; mentor and develop team members; proactively manage efforts to achieve successful outcomes
  • Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
  • Add value to both customer and Cisco
  • Lead and support organizational changes and improvements
  • Establish and maintain relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)
  • Ensure the capture of lessons learned and best practices to share and leverage within the PM community
  • Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
  • Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, develop and present proposals, support scoping, cost modeling, margin analysis, and negotiation of final agreements; Contributes to the evaluation and redesign of Services Program Offerings
  • Elicits stakeholder feedback to appropriately gauge satisfaction and direction

Who You'll Work with:

The Program Manager will need to work with senior stakeholders across various units within Cisco from the Services teams, Sales / Account teams, Engineering and development teams and Product specialists. On top of that, you will need to interface with various levels of stakeholders within the Client side to ensure that the Program progress is explained, understood and any actions are executed, maintaining client satisfaction.


Who You Are:

Minimum Qualifications

  • Bachelor’s Degree in Business or a related field, MBA or Master’s degree preferred, plus 10+ years’ experience managing and leading large turnkey programs.
  • Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal program management methodology from PMI
  • Fluent or business level in both Japanese and English

Desired Skills

  • Adaptable and able to function well within a highly dynamic environment, and can bring much needed stability and discipline
  • Able to remain calm under pressure
  • Program management thought leader and veteran with strong command over the PM competencies
  • Strong leadership capabilities and able to provide vision and strategic direction to the team
  • Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Cisco values
  • Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments
  • Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks
  • Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
  • ITIL or eTOM knowledge (or equivalent) desired
  • Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
  • Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
  • Partner & Vendor Relationships: Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements
  • Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
  • Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with CxOs and navigate political landscapes
  • Understanding of the unique holistic needs required to execute a collaboration specific program is required (i.e. migration activities, operational readiness, adoption, etc.)

·         Willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the programs benefits.

 

 Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco. 

 

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We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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