Product Manager

  • Location:
    San Jose, California, US
  • Additional Location(s)
    San Francisco
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Cloud and Data Center, Collaboration, Video, Internet of Everything
  • Job Id

About the Growth Team for Cisco’s Collaboration Technology Group


All significant human progress is achieved by groups of people working together. Cisco’s Collaboration Technology Group is focused exclusively on building solutions that enable teams to work better together. In so doing, we are both improving people’s experience of work and helping to advance human progress.


WebEx, the market leading video conferencing software, powers more meetings than all competitors combined. Cisco Spark, our next generation collaboration platform, combines messaging, calling, video and artificial intelligence to help teams move work forward faster and easier.


Cisco’s recently-formed Growth Team is tasked with growing both Cisco WebEx and Cisco Spark. We are a diverse, cross-functional, rapidly moving team with deep expertise in marketing, product management, engineering and data analytics. We are laser focused on iterating across the user journey in order to provide better experiences for users while also driving adoption and revenue growth for our product portfolio.

What You’ll Do

As the Online Product Manager on the growth team you will be responsible for product managing the global websites for Webex and Spark. 

You will use both quantitative and qualitative means to deeply understand our customers’ needs; you will create innovative solutions to meet those needs; you will work with cross-functional teams to deliver those solutions; and you will carefully track the key business metrics and behavioral analytics in order to continuously and iteratively improve our customers’ experience and business results.

 Who You Are

  • You are a creative product manager that is able to effectively balance business, engineering and technical requirements in order to deliver solutions that delight customers and deliver business results.
  • You are an exceptional communicator and comfortable communicating with a broad range of stakeholders and customers.
  • You have strong user empathy and business judgement.


  • Work closely with engineering and design teams to define, scope, and drive a strategic roadmap that aligns with business priorities and customer needs. Responsible for strategic planning to tactical creation of user stories, use cases, and acceptance criteria, and working side by side with the User Experience team to bring them to fruition for the team.
  • Identify key insights and develop business case requirements by analyzing data, market trends, and competitive products.
  • Be the champion for product & customer success KPI’s and continually seek paths to drive improvements. Rapidly test and iterate hypotheses to improve metrics.
  • Conduct customer research and usability studies to identify opportunities that improve the overall product experience.
  • Collaborate with product marketing to support go-to-market plans for product releases, PR events, and customer outreach.
  • Identify potential partners to extend value proposition and champion new integrations
  • Support customer care teams by communicating new features, providing training materials and assets, and attending customer care events.
  • Be an evangelist for the product and drive the vision of our new online appointments product throughout the organization.

Minimum Qualifications

  • Minimum of 5 years of relevant product management experience in ecommerce, SaaS, or relevant technology company.
  • Bachelor’s degree required. MBA preferred.
  • Experience conceptualizing, defining, and commercializing new product features for end users
  • Experience working closely with data to derive actionable insights and learnings
  • Experience with customer research; enjoy digging deep on use case details and customer needs
  • Experience as a Product Owner in an agile environment. Experience “owning” and prioritizing the product backlog for a diverse set of stakeholders.
  • Strong communication and collaboration skills; team player that can work with various cross-functional departments to get things done
  • Enjoy working in a fast paced, high-output environment in a rapidly evolving market
  • Proven analytical skills

 Additional Qualifications 

  • Experience on a growth engineering team desired



We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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