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PC Field Support Specialist - (Duluth)

AT&T


Location:
Columbia, MD
Date:
12/11/2017
2017-12-112018-01-09
Job Code:
att4-6306972
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Job Details

Company AT&T

Job Title PC Field Support Specialist - (Duluth)

Jobid att4-6306972

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join the company recognized by _Fortune_ magazine as the **_World's Most Admired Telecommunications Company_** and ranked #4 on _DiversityInc's_ list of **_2011 Top_** **_50 Companies for Diversity._**



As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.



You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.



What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.



After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.



Responsibilities Include:



Installing, operating, maintaining, repairing and modifying end user devices such as servers, personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.



Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.



Troubleshooting and solving technical issues related to end user equipment hardware and software



Performing after-hours operations, monitoring, troubleshooting, and restarting of server application(s) that are hosted on VMware as well as standalone applications. Monitoring data backup routines. Providing second level problem identification, diagnosis and resolution of problems. Engaging on-call and vendor support as needed through defined escalation procedures.



Ensuring customer satisfaction is achieved.



Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience.



Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches



General purpose system administrator with current ability in one or more of the following OS’s ( Linux, CentOS, Fedora, Windows Server) as well as virtualized environments (VMWare, KVM, Hyper-V.) Experience with the installation, configuration and administration of common IT enterprise management systems is a plus, but not a prerequisite. Familiarization with the designs, specification, and configuration of various databases (ex., MySQL, Sybase, Oracle, etc)



Demonstrated ability to read and understand technical manuals and schematics



Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)



Able to manage time and priorities effectively



Able to work efficiently with minimal supervision



Proficient in working with end-users remotely



Demonstrated expertise in Microsoft Windows 7 and 10



Familiar with Active Directory security and policies



Excellent analytical and problem solving skills



This position is for evening and night shift work including weekends, but no rotating shift assignments. Schedule will be Sun-Thursday or Tuesday-Saturday, 1400-2230 or 2200-0630. A limited number of positions will be 0600-1430.



**Required Clearance:** Candidate must have a TS/SCI polygraph clearance



**Desired:** DoD 8570 IAT Level 1 certification



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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