Partner Systems Engineer (Malaysia)

  • Location:
    Kuala Lumpur, Malaysia
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

As a Technical professional with a broad general knowledge of Cisco products, solutions, services, technologies and related programs, you will engage with partner's senior technical leadership to support Cisco practice development and partner enablement as prescribed in partner planning process. Assists partner enablement and growth through execution of technical / sales training, management of technical certifications and support of post-sale services model development. Provides technical guidance as necessary throughout all stages of the sales process and engage the appropriate resources to support mutual Cisco and partner success.

Key Responsibilities includes:

Market Analysis and Planning

  • Provide input to market demand analysis based on partner feedback and observed local market trends (technical)
  • Work on coverage plan and capacity model based on partner needs in local market

Business Development

  • Evaluate current technical readiness of our partners relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness
  • Provide technical expertise and influence new and existing partners toward developing new Cisco-based solutions
  • Encourage partners to utilize Cisco technology internally and advance the implementation of a partner sales demo-center at partner facility

Partner Enablement

  • Participate in partner business planning activities by supporting development and execution of Partner's Technical Business Plan
  • Assist Partner Account Manager in persuading partner to swiftly address gaps in capabilities
  • Create, execute and review a Technical Readiness Plan with the PAM and PSEM that includes measurable achievements to track progress
  • Facilitate planning and preparation of partner SEs in achieving Cisco and industry certifications
  • Ensure partner technical resources are provided appropriate products, solutions, services, and architecture training. Engage extended team for support in trainings. Assist in setting up training plans for the partner sales teams
  • Lead product / solution training of the partner sales teams. Promote partner self-sufficiency and offload basic training, installation, etc. to virtual (Cisco) or partner resources
  • Provide training on articulating Cisco value proposition and solution planning and positioning
  • Lead partner technical seminars, webinars, online training and one-to-many presentations
  • Educate partner on available Cisco Services and professional service resources and tools

Sales Coordination

  • Support partner SE with network designs, RFPs, and demonstration activities. Lead partner presales activities (competitive analysis, test plans, demos, proof of concepts, RFPs and network designs)
  • Cross communicate Cisco and partner value propositions, especially between partner and Cisco field SEs
  • Actively gather insight into strategic / high-value opportunities that the Partner is pursuing and communicate with Cisco field team

Partner Service and Support

  • Act as key contact point for partner technical issues within Cisco
  • Educate partners and promote use of Cisco remote support model and effective use of partner and customer support tools (e.g. TAC, TSN, Partner Helpline, PDI, etc.)
  • Provide feedback to Cisco business units (Products and Marketing) on features and solutions gaps in current products and integrated solutions (Cisco / other vendors)
  • Develop in-depth familiarity with partners' competitive landscape
  • Actively participate and contribute to Cisco technical community

Who You'll Work With

The ASEAN engineering team comprises of very talented and motivated engineers. We play different roles in the area of account pre-sales management, technology deep dive, partner advocacy and engineering leadership. We place emphasis on individual development and relevancy in the market place, and we are strong advocate of Cisco's own certification programs. We work closely together to help our customer resolve their business problems. As a team, we possess divest engineering expertise and constantly on a look out for new skill sets to add to our team capability.

You have a start-up mentality to deliver solutions that drive business success for Cisco and our Partners. Excellent written and oral communication skills are necessary to ensure the level of communication is appropriately focused for the particular audience they are communicating

We are ideally looking for an individual with around 5+ years engineering and partner pre-sales experience

  • Strong analytical and problem solving skills.
  • Strong analytical skills: ability to assess a problem and identify an effective course of action.
  • 5 to 7 years’ experience in markets where Cisco competes. Technical Certifications like CCNA/CCDP/CCIE preferred.
  • Have a strong command of the competitive landscape and competitive vendor strengths and weaknesses
  • Demonstrate broad understanding of the other elements across the Security and Enterprise Network architecture.
  • Strong knowledge (in their area of specialization) including solution, technology and product offerings.
  • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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