Partner Delivery Services Engineer - Data Center

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Customer Support Engineer

Be part of team that supports Cisco Partners and Cisco Customer with Cisco Data Center technical adoption, configuration support and solution best practices across the service delivery lifecycle. Our goal is to help customers achieve their business outcomes within a team culture of collaboration, innovation and trust.

In this role, you will perform pro-active activities with Customers and Partners including:

  • Educational technical engagement that encompasses concepts, utilization, troubleshooting methods and features.

  • Assist customers’ to fast track their deployment/consumption and expedite the ROI Solution Support can offer.

  • Support and guidance for deploying, updating and migration of the solution.

  • Support with integration in Customer’s IT environment and ongoing guidance to IT staffs who provide proactive support of the solution.

  • Educate Partners to locate and use documentation, tools and processes associated with solid planning principals

  • Assist partners with plans and executions of highly complex system upgrade and migration activities

  • Analyse and troubleshoot issues encountered during POC,staging and implementations (could include building simulated networks in test labs to resolve complex problems and compatibility issues);

  • Work with Partner and Cisco Account teams on deal reviews, design reviews, Partner mentoring and practice-building projects and service offering opportunities.


    Expert level knowledge in TWO or more of the following (2+ preferred):
    • Data Center
    • Application Centric Infrastructure

    • Security

Strongly Preferred:
Past experience or industry knowledge of Partner / Reseller roles; competitive challenges and strong business acumen.
Active participant in virtual technology teams within Advanced Services and/or SE Virtual Teams.
In-depth knowledge of enterprise network management, network availability and capacity planning preferred

CCIE Routing and Switching; CCNP
Some travel to team meetings in centralized location will be required.
Ability and experience in working independently with remote supervision required.

Educational Background Recommendation:
Typically requires BS, CS, or University degree equivalent plus 6-8 years experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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