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Network Technical Support – VOIP/VOLTE

AT&T


Location:
Brno
Date:
08/21/2017
2017-08-212017-09-19
Job Code:
att4-5030810
Categories:
  • Engineering
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Job Details

Company AT&T

Job Title Network Technical Support – VOIP/VOLTE

Jobid att4-5030810

Location: Brno, CZE

Description Monitors the performance of the overall network and its elements, responds to and fixes troubles, and performs preventative and routine maintenance activities. Recommends systems improvements to overall network to maintenance impacts.



**Roles and Responsibilities:**

Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security.

Works as part of a 24X7 staff to delivers network technical support to address escalations.

Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes



**Key Competencies and Skills:**

- Network / servers troubleshooting experience

- Ability to work to tight deadlines while maintaining output quality

- The ability and prior experience interfacing directly with customers, project managers, internal organizations and companies on Global market.

- Capability to work self-directed, establishing goals and policies, obtaining concurrence and executing across subordinate, peer and partner organizations

- Experience in leadership in technical or customer facing team role can be an advantage.

- Ability to mentor others required.

- Knowledge of VOIP & VOLTE, and IMS & SIP would be an advantage.



**Education and Qualifications:**

Engineering degree in communications preferred but not a must

Cisco Certifications preferred but not a must: CCNA



**Additional Information:**

24*7 Shift



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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