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Network Specialist - Field Support


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Job Details

Company AT&T

Job Title Network Specialist - Field Support

Jobid att4-4065605

Location: MEX

Description Level 2-3 on-site @ customer Datacenter in Queretaro for the support and management of the routing, switching, load balancing, DHCP, DNS, infrastructure for a major financial customer in Mexico.

Perform daily datacenter operation activities (Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management, MACD execution) for the customer datacenter infrastructure.

**Roles and Responsibilities:**

-Provide onsite support for datacenter infrastructure @ Queretaro datacenter.

-Responsible for the execution changes on the routing, switching, load balancing, DHCP, DNS infrastructure.

-Assist and provide hands and eyes for our remote L3 team.

-Configure and interpret sniffer captures.

-Interact with other IBM/IBM Customer service towers to ensure the end-to-end solution of issues.

-Maintain network operation under SLA´s

- 7x24 availability

**Key Competencies and Skills:**

- ITIL knowledge with technical network background.

- Fluent Spanish and English speaking.

- Service Management and Customer oriented.

- Good relationship with customers and capable to work under high stress.

- Knowledge of Cisco (Nexus / Blade switches).

- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)

- Knowledge of F5 balancers

- Knowledge of Infoblox appliances

- +5 Years of Experience supporting & managing network devices

**Education and Qualifications:**

-Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

-Spanish or English speaking degree or certification (if not mother tongue).

- Cisco CCNA R&S Certified

- Cisco CCNP R&S Certified

- Cisco Datacenter Certified or Datacenter experience

- F5 Certified or demonstrable skills

- Infoblox Certified or demonstrable skills

- Sniffer Usage Training or demonstrable skills.

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