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Network Controller/Operator Associate (Government)


Honolulu, HI
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Job Details

Company AT&T

Job Title Network Controller/Operator Associate (Government)

Jobid att4-4792347

Location: Honolulu, HI, 96823, USA

Description AT&T Network Control/Operator Associate is responsible for the direct support of GIG capabilities and services in our 24x7 Global Network Support Center (GNSC).

If you are looking for a position responsible for supporting telecommunication network management, operations, installments and/or deployments, this may the position for you!

Our team works in a performance-based environment where our performance is based on pre-determined Acceptable Levels of Performance (ALP's).

Working in support of "mission essential" and able to support rotating 12, 10, or 8hrs shifts based upon the requirement and resources available.

Successful in supporting the development, documentation and tracking of measurements and metrics relevant to the ALP's.

Will be subject to a government security investigation and must meet eligibility requirements for access to classified information, if selected.


+ 1 to 3 years of specific experience in telecommunications network management, operations, installment or deployment General experience includes increasing technical responsibilities in network management

+ Experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN maintenance, performance management.

+ Experience in one or more of the following: Routers; Crypto devices; Routing, Network appliances (CSU, DSU, etc), DSN/DRSN, DVSG, GVS, ATM

+ General understanding of network topologies, both transport and IP.

+ Ability to work in a team focused, dynamic environment.

+ Experience in one or more of the following devices/vendors: CISCO, Juniper, SONET, SONUS, Nortel, Avaya or Marconi.

+ Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.

+ Experience in one or more of the following Crypto devices: KG-340, KG-175A/D, KIV-7, KIV-19. GTMS/ITSM Remedy.

+ Understand customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets.

+ Understand the functions multiple RFO, and charging the correct Fault Durations Hours to each Fault Category.

+ Support team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action).

Required Certifications and Clearance:

DoD 8570 IAT Level 2 baseline certification (Security+ CE, SSCP, GSEC or CCNA - Security) prior to start date

Required Clearance: Active SECRET

Desired Experience, Education, and Certifications:

+ CCNA preferred but not required

+ ITIL v3 Foundation certified

+ Top Secret clearance is preferred but not required

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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