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MRS - Project implementation Management (US shift)

AT&T


Location:
Usa-shi
Date:
06/28/2017
2017-06-282017-07-27
Job Code:
att4-4816614
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title MRS - Project implementation Management (US shift)

Jobid att4-4816614

Location: USA

Description The Managed Router Services Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within MRS.



**Roles and Responsibilities:**

Project Implementation Manager responsibilities are:

- managing end to end implementation and lifecycle of new external clients into AT&T Managed Router Services by establishing initial contact with the client once the service is sold;

- creating a project schedule to meet contractual requirements & customer needs;

- compiling the AT&T resources required supporting the project and negotiating implementation schedules with internal and external resources and suppliers

- implementing billing per contract specifications;

- establishing initial contact with the client once the service is sold;

- creating a project schedule to meet contractual requirements & customer needs;

- interacting with both internal and external AT&T resources to complete provisioning tasks;

- define key aspects of a problem and address them at an early state by determining the best resolution;



**Key Competencies and Skills:**

- Fluent English language communication skills are required including proficient writing ability.

- PC literate with experience of a range of software packages.

- Knowledge of communication technologies and networking technologies e.g. is advantage

- Knowledge of the Project Management best practices is advantage

- Ability to identify key aspects of a problem, address them at an early state by determining the best resolution

- Ability to work to tight deadlines while maintaining output quality

- Ability to work under pressure and lead teams worldwide

- Cultural Awareness



**Education and Qualifications:**

University education (Bachelor's degree)

2-3 years working experience



**Additional Information:**

Working schedule:

- mainly U.S. hours (2pm till 10:30pm with some flexibility based on customer's needs)

- Occasional weekend work support could be requested

- Working schedule is in the U.S. hours with some flexibility based on customer set;

- Completion of task include overtime work if necessary on short notice;

- Ability to work to tight deadlines while maintaining output quality

- Availability 24/7 on customer request



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