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Marketing Manager, Decision Logic Quality Assurance

AT&T


Location:
El Segundo, CA
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
att4-6343284
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Job Details

Company AT&T

Job Title Marketing Manager, Decision Logic Quality Assurance

Jobid att4-6343284

Location: El Segundo, CA, 90245, USA

Description AT&T Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV NOW, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.



Our MarTech team is looking for an experienced, detail oriented and analytical leader to develop and execute test plans, including operational support for the offer prioritization and decisioning platform in our El Segundo, CA offices. You will identify process improvements, system enhancements and coordinate with cross functional teams to ensure the best experience for our customers. You will have the opportunity to partner cross functionally to test changes within the decisioning system that enables our Marketing strategy. Additionally, the you will support the tracking and manage to resolution any production issues relating to the offer decisioning platform. This position may require 10% travel to on-shore call centers.



**Details include:**



+ Write and execute test cases for stakeholder driven changes to our Marketing offers and prioritization

+ Prioritize, distribute and manage personal workload of test cases daily

+ Use SQL to query customers to meet test case standards

+ Testing of system changes for departmental and company-wide changes (UAT)

+ Document and maintain testing standards for day to day changes

+ Ability to identify process weaknesses and successfully advocate and implement improvements to a dynamic team

+ Understand and effectively communicate business requirements of projects to Information Technology, and ability to assess whether the systems delivery will meet the business requirement and/or the impact to the customer

+ Review company initiatives and understand how they impact customers and work with Customer Care to ensure that Customer Service Representatives are prepared and educated

+ Work closely with all levels of the organization to determine process improvements related to our offer prioritization platform and governance process

+ Work collaboratively with all levels of management and provide ongoing status reports to cross functional business partners

+ Consolidate information and present to senior management in a clear and concise manner



**The background of the successful candidate includes:**



+ 2-4 years of testing experience

+ Highly proficient with reading of XMLs

+ Proficiency in SQL

+ Excellent communication skills including an ability to communicate and work effectively with business and technical managers and diverse cross-functional groups

+ Knowledge of call center systems and technology

+ Self-directed, organized and detail-oriented as well as an ability to multitask and work effectively in a fast-paced environment

+ Strong problem solving and analytical skills with prior experience in system testing

+ Ability to champion ideas and execute in an expedited timeframe

+ Demonstrated ability to analyze complex issues

+ Results-oriented

+ Ability to accommodate change and adapt accordingly

+ Proficiency in standard MS Office applications

+ Occasional travel required (up to 10%)

**Desired:**



+ Bachelor’s Degree in Marketing, Business or related discipline

+ Familiarity and experience with decision management software. Specifically, Pega Decision Strategy Manager (DSM), and Pega Rules Process Commander (PRPC)

+ Experience with Agile methodology

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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