Manager Advanced Services

  • Location:
    Krakow, Poland
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

• Lead a team of up to 20 Deal Accelerators within EMEAR Deal Accelerator team in pre-sales operations.

• Streamline process, best practices and efficiencies for Global Service delivery organization to prepare and support end to end service delivery

• Manage team capacity and utilization to maximize skillsets and availability

• Ensure adherence to the EoS (Ease of Selling) process within the team

• Work directly with internal business clients on key initiatives to define opportunities, success metrics, and execution plan to drive global enterprise-wide transformation initiatives

• Develop and execute communications and engagement plans

• Drive internal change management, people engagement and development

• Work though people to achieve results

• Drive development of strong relationship of DAT team with stakeholders


Who You'll Work With

Our team works with global functions such as Strategy & Operations, Sales, Biz Dev, Finance, Legal and Global Delivery centers of Advanced Services to scale and transform operations.


Who You Are

Main requirements:

• 5+ years of prior management experience

• 5+ years of experience in working with senior decision-makers

• Experience in problem solving and managing conflicts

• Experience in facilitating, modeling and documenting development of internal processes or change to existing business processes

• Consulting experience in business process improvement projects is a plus

• Self-motivation and Entrepreneurial skills

• Excellent communication skills, both written and oral, as well as the ability to develop concise and effective communications tailored to specific audiences

• Strong ability to influence others, building credibility with peers and key stakeholders (at all levels of the organization) to be able to drive action and effect positive change


Desired skills:
* Complete understanding of and experience in leading a team and driving team engagement

* Outstanding follow through on assigned tasks

* Stakeholder focus

* Demonstrating proactive and “can do” attitude

* Ability to put a positive spin on things

* Problem solver

* Drive for continuous learning, results-orientation,
* Professional & concise communication (written & verbal)
* Flexible: very able to adapt to a changing environment
* Out-of-the-box thinker
* Ability to drive change through communication, innovation & process improvement
* Proven ability to work cross-functionally


Travel / Shifts:
* Occasional travel to build stakeholder relationship, solve issues and advertise the value of DAT team in the field. 

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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