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Knowledge System Manager (Duluth)

AT&T


Location:
Columbia, MD
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
att4-4432147
Categories:
  • Engineering
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Job Details

Company AT&T

Job Title Knowledge System Manager (Duluth)

Jobid att4-4432147

Location: Columbia, MD, 21045, USA

Description 1. Assisting in the development and definition of knowledge management systems and documentation

2. Creating Engineering and Operational related documentation (Deliverables, SOPs, Work Instructions, etc.).

3. Working in conjunction with appropriate parties to identify, design, develop, and implement processes, procedures, and reusable templates that support or enhance the knowledge management capabilities across the Program.

4. Providing the day-to-day operational services in support of infrastructure, hardware, software, and systems.

5. Maintaining knowledge of computer system capabilities, business processes, and workflow



Six (6) years of experience as a CM in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in a technical or business discipline from an accredited college or university is required. Four (4) years of additional CM experience may be substituted for a Bachelor’s degree. Must have experience with Service Now and ITIL. 3 years of experience in KM/KE related practice. Superb writing, data research/gathering/analysis skills. Excellent communication skills and a people oriented demeanor.



Required Clearance: Candidate must have a TS/SCI polygraph clearance.



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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