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Junior VoIP Specialist


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Job Details

Company AT&T

Job Title Junior VoIP Specialist

Jobid att4-5429391

Location: Brno, CZE

Description Location: Brno, Czech Republic

The Junior VoIP Specialist is responsible for providing 24x7 network operations fault management support for AT&T’s VoIP Networks.

**Roles and Responsibilities:**

- Monitor AT&T VoIP Networks

- Respond to Alarm data and indications

- Respond to customer trouble reports

- Triage and trouble isolation

- Troubleshoot Network and VoIP application Issues

- Follow AT&T Standards for escalating trouble conditions and informing management

- Shift Work to cover network 24x7x365

**Key Competencies and Skills:**

- English - B2, C1

- Experience with monitoring and troubleshooting UNIX servers and applications

- Understanding and working knowledge of LAN and WAN - routing, switching, data flow

- Experience with ticketing systems

- Experience with TDM Networks, 4ESS switching, SS7 T1’s, DACS will be considered as advantage

**Education and Qualifications:**

Voice over IP knowledge and experience required. Certifications such as Cisco, SIP or VoIP are not required but beneficial

**Additional Information:**

Shift Work

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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