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IT Services Delivery Management

Ericsson


Location:
Plano, TX
Date:
01/15/2018
2018-01-152018-02-13
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Job Details

IT Services Delivery Management Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Dec 28, 2017 Location: Plano, TX, US Company: Ericsson Job Summary: We are now looking for a Service Delivery Manager, are you interested? As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth. In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization. Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices. Job Responsibilities: You will lead and support Service Delivery Maintain delivery models, frameworks, job roles, assessments, and strategies Lead sponsors on all levels within Global Service Delivery Deploy and implement Service Delivery Strategy Provide training and drive knowledge transfer Key Qualifications: Education: Bachelors degree preferred Min years of experience: 8+ years of experience in an IT Service Delivery role Domain experience: IT Service Delivery experience, global delivery model. BSS, OSS, ADM Prior Knowledge of Sales Processes Change and improvement management skills Negotiation and argumentation skills Project Management skills Brand Knowledge and skills Fundamental Leadership Competence Financial acumen and skills. Must have experience managing budgets Inventing and innovating experience You are capable of formulating strategies and concepts Presenting and communicating information Social, communication and negotiation skills You excel in adapting and responding to change Additional Requirements: Travel required up to 50% Why is Ericsson a great place to work? Ericsson is the driving force behind the Networked Society – a world leader in ICT. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and build a more sustainable future. Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities. With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front. At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today. Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager. We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information. Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information. Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf. Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance. Primary country and city: United States (US) || || Plano || 21096 Req ID: 221303 Nearest Major Market: Plano Nearest Secondary Market: Dallas Job Segment: Telecom, Telecommunications, Manager, Cloud, Testing, Technology, Management Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Find similar jobs: Posiciones en Servicios de Ingeniería, Métiers en Ingénierie des services, Information Technology (IT) Jobs, Engineering and Software Developer Jobs, Emplois en technologies de l’information

At Ericsson, we use innovation to empower people, business and society. Our professionals have the freedom and autonomy to think big and bring ideas to life, and they thrive in a culture defined by our core values of respect, professionalism and perseverance. Explore the opportunities at Ericsson, and contribute your unique abilities and strengths to advancing our global vision.

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