IT Service Management Architect

  • Location:
    Feltham, England, United Kingdom
  • Additional Location(s)
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

What you’’ll do


In this role, the IT Service Management Architect will support Cisco Consultants, customers and internal business units in the delivery of the project by providing Operations consultancy in the area of operating models, organizational performances, business processes, organizational change, organizational efficiency and improvement while ensuring customer success, managing the day to day relationship with the customer and coordinating the interaction of customer personnel and Cisco resources towards the completion of the project.


·        Support Cisco consultants in the assessment and analysis of existing Operations Processes of the End Customer and provide gap analysis and recommendations to mitigate their operational risks

·        Support Cisco consultants to define the future Operating models and organizational structures, based on previous assessment and Cisco best practice recommendations

·        Develop Target Operating models including performance targets (Key Performance Indicators) and assist customer to measure progress and success

·        Define ITIL, ETOM, COBIT processes

·        Provide consultancy to both Enterprise and Service Provider customers

·        Work closely with the Cisco sales and business developments organizations to scope potential opportunities, the overall engagement, writing Statement of Works


Who you’ll work with


·        Virtual teams from around the world including colleagues

·        Sales organizations

·        Business Development organization

·        Service Providers and Enterprise Entities

·        Project Management Office



Who you are


·        Have extensive industry experience and are comfortable working in a cross-functional team environment that is global in reach

·        Have experience in networking/telecommunications industry, working in the area of ITSM consultancy AND/OR management of end customer NOCs

·        Possess deep knowledge on enterprise architecture and have strong consulting, communication and project management skills as well as customer management skills up to C level

·        Have a good knowledge of IT Services Management tooling and experience with ITSM tooling plan, design and implementation

·        Have a good understanding of the ITIL Framework, eTOM and COBIT as well as experience in the network and Cloud Operations domain

·        COBIT and ITIL v3 foundation certified, and ideally ITILv3 practitioner level or expert

·        eTOM experience

·        Fluent English

·        Willing to travel through Middle East, Africa and Europe, 50% travel on average


Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

Powered By