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IT Service Delivery Rep. Mid (Government) Great Lakes


Chicago, IL
Job Code:
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Job Details

Company AT&T

Job Title IT Service Delivery Rep. Mid (Government) Great Lakes

Jobid att4-6131136

Location: Chicago, IL, 60664, USA

Description \#LI-TA1

Work location: Great Lakes, IL

This position’s primary role will be an NGEN TRMP Mid-Level Network Technician servicing a large scale Enterprise network. You will be part of a Team of Network Technicians and Engineers focused on the technology refresh of a large scale Enterprise Network. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.

+ As a Mid-Level Technician you will be expected to work with the on-site customers, NOC technicians and Managers to execute Network Device replacements within a region.

+ You will be responsible for the entire process including ticket creation using HPE Service Manager, executing the network device replacement and asset management of the new and old network devices.

+ Candidates will be expected to understand, implement, and follow processes in accordance with current policies and procedures.

+ You may also be asked to perform additional field services tasks as directed.

The successful candidate will be a detail-oriented technical professional, customer service oriented and knowledgeable in the areas of Ethernet and TCP/IP with 4 plus years’ experience as a Network Technician.

Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.

+ Fundamental understanding of the OSI Model is required.

+ Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.

+ Knowledge of network protocols such as OSPF, BGP, and EIGRP is a plus. Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable.

+ You will be part of a team of Network Technicians and Engineers.

+ Travel will be required.

+ The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment.

+ Strong customer service and communication is necessary to ensure customer satisfaction and network reliability.

+ Good problem-solving and troubleshooting skills related to servers and network devices are a plus.

+ Ability to lift up to 50lbs is required.

+ background in the Information Technology field or a related technology field is highly desirable.

+ Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered.

+ Cisco CCNA and Security+ required. ITIL foundation V3 certification is highly desirable.

Required Clearance: Active DoD Secret

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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