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IoT Fulfillment Engineer

Ericsson


Date:
08/21/2017
2017-08-212017-09-19
Categories:
  • Engineering
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Job Details

IoT Fulfillment Engineer Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Aug 12, 2017 Location: Bucharest, B, RO Company: Ericsson JOB DESCRIPTION - FULFILLMENT ENGINEER RESPONSIBILITIES Provide technical service and support to new and existing customer networks, telecom and IT. All activities performed will be in accordance to customer contract. Interact with customer technical staff and operation managers, service engineers and other groups, within Service Delivery organization. Also interact with groups in Sales, R&D, 3rd Party suppliers. MAIN TASKS Dispatches and assign priorities according with agreed SLA commitments and business sense of urgency, for Service Requests raised by Customers from the Service Portal application Handles mailbox, escalations, prioritizations and chasing on Service Requests Provide reports and tracking of qualitative and quantitative aspects of daily activities (customer inquiries, Service Requests – SR) Ensures service level agreement fulfillment QUALIFICATION Academic degree, minimum on Bachelor level Minimum 1 year experience in a customer facing role Excellent communication skills in English Experience in an enterprise support and/or customer service environments with a strong understanding and knowledge of support, customer service delivery. Passion for and track record for delivering great customer experiences Team player and willing to share knowledge Multi tasking capabilities Structured and organized way of working Analytical thinking Flexible attitude Experience in working with MS Office Tools (Word, Excel, Power Point) Knowledge of Telecom environment would be a plus. Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 190007 Job Segment: Telecom, Telecommunications, Fulfillment, Consulting, Engineer, Technology, Operations, Engineering Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Find similar jobs: Research and Development (R&D) Jobs, Product Manager and Project Manager Jobs, Information Technology (IT)

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