Incident Manager

  • Location:
    Krakow, Poland
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

Who You'll Work With

Cisco's Product Security and Incident Response Team (PSIRT) manages the receipt, resolution and disclosure of security vulnerabilities across Cisco's entire product line. PSIRT helps customers improve their network security through the resolution, prevention and disclosure of security vulnerabilities in Cisco products.

What You’ll Do

PSIRT seeks an Incident Manager, responsible for the management and resolution of product security vulnerabilities involving all Cisco products.

Core job responsibilities include:

  • Taking ownership of and managing inbound reports of security vulnerabilities, engaging directly with customers and internal support teams to drive issues to resolution
  • Drafting publications for the disclosure of security vulnerabilities as well as lower-severity security-impacting defects
  • Independently solving problems in broad, complex and unique network environments with mixed media and protocols
  • Communicating status of PSIRT involvement at all levels of management, both internal and external
  • Engaging external teams such as PR, Legal, etc. as required
  • Conducting and/or leading root cause analysis of vulnerabilities
  • Responding to and managing customer-impacting security events
  • Working collaboratively with experts across Cisco to troubleshoot and diagnose complex technical problems

Who You Are

The ideal candidate demonstrates:

  • An in-depth understanding of the Cisco bug resolution process and associated tools 
  • Effective written and verbal communication regardless of audience or issue complexity
  • Ability to assemble and lead virtual teams to resolve security incidents
  • Proven ability to perform network troubleshooting, including the use of various diagnostic tools such as sniffers, packet generators and test suites
  • Proven experience dealing with escalated, customer-facing issues 
  • BS/BA degree or equivalent industry experience and 5+ years in the networking/telecommunications field 
  •  Understanding of responsible disclosure of security threats and product vulnerabilities
  • Ability to work collaboratively and remotely with others to accomplish goals

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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